Job Title: Visitor Services Specialist
Details: Part-time Position, $11 per hour
Up to 29 hours per week
requires weekends and some holidays
Background: Kaleideum was formed in July 2016 as result of the merger of SciWorks and The Children’s Museum of Winston-Salem. Currently the museum is open from its new location at 120 West 3rd Street. The museum has 200,000 annual visitors and more than 2,000 members. The mission of the Museum is: Inspiring wonder, curiosity, and lifelong learning in our children and community through interactive play and discovery. We aim to spark the imagination and ignite the intellectual curiosity of our visitors by developing exhibits and programming that fuse STEM (science, technology, engineering, and math), literacy, and the arts into an integrated approach to learning. In all our endeavors, we seek to be strong partners with our families, schools, and community members as we prepare future generations for lifelong learning and success.
Position Overview: Visitor Services Specialists play a key role in enhancing guest experiences by delivering exceptional customer service to both internal and external visitors, while supporting the museum’s mission. Responsibilities include greeting and orienting visitors, processing admission and membership transactions, ensuring safety and security, answering phone inquiries, supporting museum opening and closing procedures, assisting with museum programs questions and providing helpful information to ensure a positive visitor experience.
The ideal candidate will be a flexible, charismatic individual with a strong background in customer service. They should be resilient, insightful, accountable, and eager to learn, with a strong ability to build relationships.
Primary Duties and Responsibilities:
1. Provide exceptional customer service — greet, direct, and actively assist visitors, as well as resolve customer concerns following policies and procedures.
2. Open and close Welcome Desk computer systems according to current cash handling policies and procedures, and perform all cash, check, and charge transactions for all earned revenue streams.
3. Maintain appearance of Welcome Desk to provide an inviting atmosphere in the entry area.
4. Promote and sell Museum memberships, programs, and special events.
5. Monitor the orderly operation of the museum including ensuring that Museum rules, safety standards, and sanitation requirements are followed. During any emergency situations, respond to and facilitate procedures in a calm and comforting manner.
6. Constantly improve knowledge of Museum exhibits and programs and keep up to date with changes.
7. Answer incoming calls in a professional and timely manner, transfer callers appropriately and efficiently.
8. Perform other duties as assigned.
Knowledge, Skills, and Abilities:
- Commitment to and passion for the mission, vision, and values of Kaleideum
- A personal commitment to fostering a multicultural, diverse organization.
- Ability to communicate with the public including Museum visitors, teachers, parents/caregivers, program donors, and community members in a courteous and professional manner.
- Team player with the ability to maintain focus while working in a dynamic, ever-changing, noisy work environment.
- Reliable, honest, conscientious, and well-organized.
- Attention to detail and able to work with a high degree of accuracy. Skilled in problem-solving and conflict resolution.
- Ability to support a mood in the Museum that is playful, spontaneous, fun, and focuses on exploration and experimentation.
- Must be available on workdays, evenings, weekends, and holidays as needed.
Qualifications:
Applicants must be at least 18 years old, have transportation, be courteous, and enjoy working with the public.
Experience:
- One or more years’ experience in an educational setting working with children (ages birth and up) or previous experience in a museum or non-profit environment a plus.
- One or more years’ experience in customer service preferred. Experience working in a fast paced, high traffic, public environment.
- Experience with cash handling procedures and Point of Sale systems.
- Excellent communication skills and basic computer literacy skills.
Essential Physical Functions:
Ability to frequently perform the following on any given day is preferred but not required: climbing, stooping, kneeling, crouching, crawling, reaching, lifting up to 25 pounds, and sitting on the floor. Ability to easily and constantly move around to coordinate work on the floor.
All applicants must submit to a drug test and criminal background check as part of the pre-employment process for Kaleideum.
To apply, please submit a museum application and resume to Christy Ferguson at [email protected].
Pay: $11.00 per hour
Application Question(s):
- Are you available to work weekends and some holidays?
Work Location: In person
