To qualify for the position of Information Technology Technician, a candidate must:
- Have a high school diploma or the equivalent. A bachelor's degree from an accredited college, university, or technical school with a concentration in Computer Science, Information Systems, or a field closely related to the subject matter is preferred.
- Also, one-year experience with progressive technical responsibilities related to the primary subject matter.
- To qualify for the CL 25 – CL 26 level, at least one year of specialized experience is required. To qualify for the CL 27 level, at least three years of specialized experience is required.
Generalized experience is defined as progressively responsible clerical, office, or other work that demonstrates the possession of or the ability to acquire, the knowledge and skills needed to perform the duties of the position. This includes but is not limited to knowledge of professional office procedures, excellent customer service initiatives and excellent organizational, analytical, communication and interpersonal skills.
Specialized experience includes progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, and laws that involve the routine use of specialized terminology and automated software and equipment for word processing, data entry and report generation.
The role is based on fulfilling responsibilities and business needs in a highly important court environment, which will require occasional after-hours communication or support. Must be able to work during non-business hours, as needed, to complete urgent projects or prevent disruptions to court proceedings or special events. Ability to travel to provide alternate office support; Must have reliable transportation for travel; Moving and lifting weights that commensurate with the weight of equipment associated with the job duties is essential.
Court Preferred Knowledge and Skills
The successful candidate should be a professional who is a self-starter, dependable, friendly, motivated, organized, detailed- oriented and possess good judgment with accountability for their work product. Possess high ethical standards. Must demonstrate ability to work on multiple tasks, be flexible and tactful when working under pressure individually and in a team environment. Ability to follow Information Technology security standards and the ability to assist with PC and mobile systems on-the-fly is necessary. The ability to work independently and harmoniously with a team is essential.
- Microsoft Windows and Security certifications (for ex. MSCA, CompTIA).
- Former work with government entities, particularly the federal judiciary, is highly valued experience.
- Knowledge of anti-virus, anti-malware, application controls, threat protection and endpoint security controls. Understanding of incident response processes, including the ability to implement plans and procedures as directed by the system supervisors and/or Director. Ability to identify and analyze security risks, advise the supervisors, and implement solutions.
- Some knowledge/experience with SharePoint is a plus.
Applicant must demonstrate customer service skills, troubleshooting skills, the ability to work in a team environment, and interact directly with all levels of court personnel and other agencies. Excellent written and verbal skills in order to explain technical issues clearly and patiently to non-technical users, write effective instructions for users, and document issues and solutions. The ability to communicate effectively with various individuals, focusing on customers (internal/external), respecting others, the uniqueness of the federal judiciary and acting with integrity are all essential skills.
Applicant must have advanced knowledge and responsible workplace experience with Windows desktop, MS Office products, and Adobe Acrobat; Prior experience providing phone, remote, and in-person help/service desk support; Experience with Teams collaboration sites/channels and video conferencing; Knowledge of networking fundamentals; Critical thinking, attention to detail, analytical skills, and the ability to independently research and make recommendations; Excellent organizational skills with the ability to multi-task, prioritize, follow through, and meet deadlines in a fast-paced environment; Ability to adjust priorities.
Knowledge of endpoint security software and controls. Understanding of incident response processes, including the ability to implement plans and procedures as directed by his/her supervisor. Ability to identify and analyze security risks, bring it to the attention of his/her supervisor and to implement resolutions.
