Job Title: Leasing Consultant
Employment Type: Full-time
FLSA Status: Non-exempt
Schedule: Tuesday - Saturday from 8:00am - 5:00pm
Location: Forest Ridge Apartments (205 units) 2844 River Road South, Salem, OR 97302 https://www.forestridge-salem.com/
Reports to: Property Manager
Compensation Package:
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Competitive hourly pay range of $19.00-21.00
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Leasing and renewal commission opportunities
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20% employee rent discount available at Forest Ridge; subject to availability
Benefits Package:
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Medical insurance at no cost to the employee
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Dental insurance at no cost to the employee
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Supplemental insurance available at employee expense (Vision insurance, Life and AD&D insurance, Critical Illness insurance, Accident Protection Plan insurance, Hospital Indemnity Protection Plan insurance)
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401k enrollment program available
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Life Balance Program access for associate-only discounts
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Paid time off, accrued through the year at 5.66 hours per pay period (136 hours per year).
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8 paid holidays off per year (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Day)
Summary: To assist the Property Manager with marketing the property to prospective residents and to assist with resident retention.
Job Responsibilities:
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Comply with all Fair Housing & Equal Housing Opportunity requirements.
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Comply with all appropriate state landlord/tenant statutes.
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Provide customer service to prospective residents, including property tours, telephone/email/web inquiries.
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Assist with marketing and communications through various online platforms and complete marketing reports as needed.
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Track and follow-up with prospective tenants utilizing traffic logs and guest cards.
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Achieve average closing ratio of 40%.
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Processing applications, preparing leases, and performing move-in prep.
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Prepare appointments for on-site move-ins with managers as needed or traveling to complete any move-ins if needed.
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Ensure lease agreement paperwork for move in and renewals are completed by all parties in a timely manner prior to move-in.
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Enter resident activity into YARDI accurately and timely.
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Support with resident retention by following up with service requests within 24 hours of their completion and handling resident concerns.
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Assist with lease renewal generation, notices, and completion of other items as needed by the Property Manager.
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Escalate resident issues to assistant manager/ manager as needed.
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Ensure residents carry an active renter’s insurance policy and updating Yardi and ePremium weekly.
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Respond to resident surveys through Ellis.
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Ensure that vacant, model and target apartments are spotless, and appliances and fixtures are in working conditions when on site for tours.
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Promptly notify Property Manager and/or Maintenance Supervisor of safety concerns or deficiencies in the property’s appearance when on site.
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Ensure the property’s interior and exterior is always free of liter and debris when on site.
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Lightly cleaning leasing office and surrounding areas daily when on site.
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Attend training and development seminars.
Qualifications:
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Authorization to work in the United States
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High School Diploma or equivalent
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Working knowledge of Microsoft Office Applications
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Multi-family property management leasing experience preferred
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Yardi Voyager and CRM experience preferred
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Ability to multi-task, resolve conflicts, and engage in cost/benefit analytical decision-making
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Demonstrates teamwork, good hygiene, excellent customer service and communication skills, and ambition for continuous professional development
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Always uphold the highest level of ethical behavior and integrity
Working Conditions:
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Approximately 80% in office environment using computer and phone
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Approximately 20% inspecting property grounds, including apartments, building structure, landscaping, and signage which may require the ability to climb stairs, ladders, and maneuver walkways
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Ability to carry or move objects weighing up to 20 pounds
Mission Statement:
“Affinity doesn’t just manage an asset – we cultivate an investment. We want you, as our newest associate, to come along for the ride, and ultimately, have a chance to steer the ship.”
INTEGRITY, INITIATIVE, INNOVATION
