- Must have a firm understanding of the underwriting process.
- Must have excellent verbal and written communication skills, especially under pressure.
- Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality of work.
- Must be computer literate with proficiency in Microsoft Word, Excel and Outlook.
- Must be able to work independently in a fast-paced environment where deadlines are a priority and handling multiple assignments simultaneously is the norm.
- Must be able to understand and follow directions.
- Must be a team player and participate in a close team-oriented environment.
- Must be able to schedule time to complete miscellaneous projects as assigned.
- Must be able to test new programming as needed.
- Must be able to pay attention to detail.
- Must possess a basic understanding of and ability to follow New Business Underwriting procedures and protocols.
- Must have a willingness to ask questions and seek clarification.
- Must be open to learning and personal growth.
- Must complete at least 5 audits per month.
Must underwrite 90-100% of the monthly average of members and cases.
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Additional Competencies:
Boss Relationships, Composure, Dealing with Ambiguity, Interpersonal Savvy, Learning on the Fly, Organizing, Perseverance, Problem Solving, Self-Development, Work/Life Balance.
