Join the Unified Clinics Team!
The Unified Clinics at Western Michigan University is a large, multi-specialty group practice that provides high-quality clinical services to the community while also providing valuable clinical training experiences for students in the College of Health and Human Services.
We are looking for a friendly, dependable, and highly organized individual to join our front office team and help support the daily operations of our multi-disciplinary clinic.
Our Work Environment
- Well-lit, climate-controlled office setting
- Monday–Thursday work schedule
- Approximately 32–35 hours per week
- All major holidays off
- Fast-paced, team-oriented, and community-focused environment
- Opportunity to work alongside a variety of healthcare professionals and students
About the Position
The ideal candidate will have a welcoming personality, excellent communication and customer service skills, strong attention to detail, and the ability to manage multiple responsibilities in a busy clinical environment.
Responsibilities include:
- Answering and managing multiple phone lines
- Registering, scheduling, and checking in patients
- Collecting patient payments
- Sending emails and faxes as needed
- Scanning and maintaining patient records
- Taking and processing patient referral calls
- Managing the clinic email account
- Coordinating and managing room reservations for our multi-disciplinary clinic
- Completing accurate patient registration
- Performing basic insurance verification
- Providing friendly, professional customer service to patients, students, faculty, and clinical staff
The Ideal Candidate
We are looking for someone who is:
- Welcoming, friendly, and professional
- Highly organized and detail-oriented
- Dependable and able to work independently
- Comfortable working in a busy healthcare environment
- An excellent communicator
- Customer-service focused
- Able to multitask and prioritize competing responsibilities
- Comfortable working with patients and a diverse group of healthcare professionals and students
Position Details
This is a non-benefits-eligible position. Pay is based on experience and qualifications.
If you enjoy working with people, providing excellent customer service, staying organized, and being part of a team that serves both the community and the next generation of healthcare professionals, we would love to hear from you!
Please submit your resume for consideration.
Job Type: Part-time
Pay: $18.00 - $19.00 per hour
Experience:
- Medical Reception: 2 years (Required)
Work Location: In person
