Duties and Responsibilities:
· Manage the Grocery Department, including hiring, training and developing department associates
· Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
· Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
· Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
· Support the achievement of budgeted financial and operating results
· Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
· Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations
· Control store expenses through proper ordering, care for supplies and equipment
· Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
· Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
· Ensure Grocery Department schedules are written to provide extraordinary customer service at all times
· Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department
· Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
· Observe and correct all unsafe conditions that could cause associate or customer accidents
· Record and report all associate and customer accidents in accordance with established Food Lion procedures
· Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
· Assist with the physical inventory of product on hand bi-annually
· Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
· Ensure compliance with local, state and federal regulations
· Adhere to all company guidelines, policies and standard practices
· Maintain security standards
· Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
· Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
· Perform all other duties as assigned
Job Type: Full-time
Pay: $19.40 - $29.10 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- You want to increase repeat visits to your retail store. The store already has steady foot traffic.
What would you do?
A. Start a loyalty program to reward customers based on how often they come in and how much they spend
B. Spend more on advertising to build brand awareness and attract new customers
C. Cut prices to increase foot traffic and sales
D. Gather customer feedback via online surveys and in-store feedback kiosks to improve customer satisfaction
E. Nothing; steady foot traffic suggests your current retention strategies are working
- Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident.
What should Ahmad say to her?
A. Tell her that he'd prefer to talk about it in private later
B. Tell her that she's being unprofessional
C. Ask her if she has proof that his team left the mess
D. Thank her for letting him know and promise to talk to his team
E. Apologize for the mess on behalf of his team
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
Experience:
- Management: 1 year (Required)
Ability to Commute:
- Chapel Hill, NC 27514 (Required)
Work Location: In person
