Client Services & Growth Manager
Homewatch Caregivers of Morris/Bergen
Parsippany, NJ
Reports To: Director of Client Services
Employment Type: Full-Time, Contract (W2 or 1099 options available)
Compensation: Competitive (commensurate with experience) + strong performance bonus
About the Role
Homewatch Caregivers of Morris/Bergen is a well-established, trusted, licensed home care agency serving seniors and individuals with developmental disabilities (NJ DDD) across Morris, Bergen, and surrounding New Jersey counties since 2018.
Job Summary
We are seeking a dynamic, relationship-focused Client Services & Growth Manager to join our team. In this role, you will build strong, lasting relationships with new and existing clients and drive agency growth through field sales and referral development. Our nurses handle all clinical care plans and home health agency requirements; dedicated staff manages caregiver intake, paperwork, and scheduling, so your focus is on delivering exceptional client experiences, driving satisfaction, and acquiring new clients.
Key Responsibilities
Client Relationship Management & Quality Coordination
- Serve as the primary point of contact, building deep, trusting relationships with new and existing clients (seniors and NJ DDD clients) and their families.
- Conduct personalized onboarding, regular wellness check-ins, in-home and virtual visits, and quality check-ins to ensure high satisfaction and retention.
- Proactively address client concerns, feedback, and escalations with professionalism and urgency.
- Act as the client advocate by coordinating with nursing, scheduling, and caregiver teams.
- Collect client feedback on care quality, conduct satisfaction surveys, and share insights with the team to drive continuous improvement.
- Track key metrics, including client retention, Net Promoter Score, and complaint resolution time.
Business Development & Growth
- Actively grow our client base through outside sales and referral networking.
- Build and maintain strong relationships with key referral sources (hospitals, discharge planners, physicians, senior centers, assisted living communities, social workers, and NJ DDD case managers/support coordinators).
- Conduct regular field sales calls, presentations, and community events to consistently generate new client referrals.
- Convert leads and inquiries into active clients through professional consultations and follow-up.
- Participate in local health fairs, community events, and marketing activities to increase brand visibility.
Administrative & Reporting
- Oversee the client-experience component of the intake process.
- Maintain accurate client records in our home care software.
- Provide monthly reports to the Director of Client Services on client performance, the sales pipeline, and growth activities.
Qualifications & Requirements
- Degree in Business, Healthcare Administration, Marketing, Communications, or a related field (preferred).
- 2–5 years of experience in client services, account management, or relationship management — ideally in home care, senior care, or developmental disabilities services.
- Proven track record in sales, business development, or referral generation (highly important).
- Excellent interpersonal, presentation, and relationship-building skills with a warm, professional presence.
- Strong sales and persuasion skills with a track record of closing new business.
- Highly organized and able to manage multiple priorities.
- Previous experience with New Jersey home care regulations or NJ DDD is a plus.
What We Offer
- Competitive compensation with strong performance bonus tied to new client acquisition and retention
- Full-Time (W2): Minimum health plan as required by federal regulations, paid time off (PTO), and paid holidays
- Retirement Benefits: 401(k) plan currently in place; pension and profit-sharing plan with 401(h) option in development (expected to launch soon)
- Flexible contract (1099) option available
- Supportive, mission-driven team environment
Homewatch Caregivers of Morris/Bergen is an equal opportunity employer committed to diversity, inclusion, and creating a welcoming workplace for all.
Pay: $65,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Paid time off
- Retirement plan
Work Location: In person
