TRAVEL SERVICES CONCIERGE (TSC)
Location: Denver Union Station
Starting Pay: $20.00 per hour
Bilingual Applicants Only (English/Spanish)
Additional Income Opportunity Available After 60 Days
POSITION OVERVIEW
Way2Go Denver is seeking energetic, customer-focused Travel Services Concierges (TSCs) to assist passengers traveling throughout the United States.
This position goes beyond selling tickets. Travel Services Concierges serve as travel experts, customer service representatives, problem solvers, and passenger advocates. TSCs help travelers understand their trips, navigate the terminal, prepare for boarding, and enjoy a positive travel experience from start to finish.
The ideal candidate is friendly, dependable, professional, and enjoys helping people from all walks of life.
WHAT YOU WILL DO
- Assist passengers with ticket purchases, exchanges, and travel information
- Explain routes, schedules, connections, and boarding procedures
- Educate passengers on luggage allowances and travel policies
- Offer additional services such as seat selection, additional luggage, printing services, and travel essentials
- Conduct luggage checks prior to boarding
- Assist with boarding and passenger line management
- Help passengers understand their tickets and travel itineraries
- Provide exceptional customer service during delays, cancellations, and service disruptions
- Assist elderly, disabled, and first-time travelers as needed
- Maintain a clean, organized, and professional work environment
- Work closely with drivers, station personnel, security, and customer support teams
- Assist with terminal operations and passenger flow throughout the day
- Promote a welcoming, safe, and professional atmosphere for all passengers
WHAT WE ARE LOOKING FOR
- Bilingual (English and Spanish) required
- Excellent customer service skills
- Strong communication skills
- Professional appearance and attitude
- Ability to remain calm under pressure
- Ability to multitask in a fast-paced environment
- Comfortable using computers and learning new systems
- Dependable attendance and punctuality
- Ability to work independently with limited supervision
- Ability to stand and walk for extended periods
- Ability to lift and move luggage when needed
PREFERRED QUALIFICATIONS
- Customer service experience
- Sales or hospitality experience
- Transportation, airline, hotel, tourism, or travel industry experience
- Cash handling experience
- Experience working with diverse populations
ADDITIONAL INCOME OPPORTUNITIES
After 60 days, qualified employees may participate in Way2Go's Additional Services Program.
This program provides opportunities to earn additional income through passenger-focused services and products, including:
- Additional Luggage Services
- Beverages
- Printing and Convenience Services
Eligibility is based on performance, attendance, professionalism, and adherence to company standards.
WHY JOIN WAY2GO DENVER?
- Competitive hourly pay
- Additional income opportunities
- Positive team environment
- Professional development and training
- Opportunity to make a real impact on the passenger experience
- Work in a fast-paced transportation environment where every day is different
At Way2Go Denver, we believe travel should be simple, welcoming, and stress-free. Our Travel Services Concierges play a critical role in creating exceptional experiences for every passenger we serve.
Pay: $19.29 - $20.00 per hour
Work Location: In person
