Job Description:
The IT Intern plays an important role in supporting system-wide Help Desk and Desktop Technical services for Powers Health. Assists with responding to and resolving IT incidents and service requests, helping ensure a smooth and efficient experience for end users. Prioritizes and troubleshoots desktop-related issues in alignment with the organization’s Help Desk Incident Management process.
Must be available to work year round and commit to a minimum of 20 hours per week.
Key Responsibilities:
- Respond to and assist in resolving IT incidents and service requests in a timely manner
- Provide support for desktop-related technical issues across the organization
- Prioritize tasks based on urgency and impact to operations
- Follow established Help Desk procedures and documentation standards
- Deliver excellent customer service while supporting end users
Required Skills & Qualifications:
- Currently pursuing a Bachelor’s degree in Information Technology (or related field) with completion of at least one technical course desktop related.
- Strong customer service and organizational skills
- Solid troubleshooting abilities with the ability to manage multiple tasks
- Working knowledge of computer systems and software applications
- Strong verbal and written communication skills
- Demonstrated reliability with a solid work history
- Ability to work both independently and collaboratively within a team
Location: Powers Health · Help Desk/Desktop
Schedule: Part-time (Non-Benefit Eligible), Days, M-F Days
