About Mutual Ace Hardware
General Summary
The Assistant Manager manages overall store operations and the achievement of company goals and directives.
Benefits:
401K match
Health care
Paid vacation
Employee discount
Opportunity for advancement
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service
- Provide positive representation of store.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Provide a friendly, outgoing demeanor; work well with customers as well as associates.
- Ensure all calls and pages are answered promptly, courteously and effectively.
- Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
- Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
- Ensure a positive, professional and safe work environment for all associates.
- Supervise the “general operations” of the entire store.
- Responsible for opening and closing the store.
- Assist with the implementation of Store Support Center programs.
- Ensure successful Loss Prevention, Safety and Internal Audits.
- Work with General Manager and Assistant Manager on all aspects of running the store.
- Participate in weekly management staff meetings.
- Communicate issues to the appropriate Store Support Center department with General Manager approval.
- Assist with special projects within the district as set forth by the District Manager.
- Implement new Standard Operating Procedures into store execution.
- Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
- Ensure that weekly price changes and label updates are completed timely and accurately.
- Oversee all cashiering functions including training, maintenance, audits, and reports.
- Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
- Visit competition to be familiar with what they are doing.
- Perform all other duties as assigned.
Inventory & Merchandising
- Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
- Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
- Responsible for maintenance of back stock levels.
- Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
- Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
- Assist with merchandise resets throughout the store.
- Assist to ensure all signage is current in the store.
- Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Hiring & Training of Associates
- Assist in training of all associates.
- Actively recruit and promote the advancement of associates.
- Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager.
Leadership
- Manage all aspects of store operations in the absence of the General Manager.
- Lead by example; be approachable by all associates and customers.
- Participate in store meetings.
- Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
- Prepare and challenge yourself for future advancement.
