Job Title: Groups Associate
Department: Engagement Team
Reports To: Groups Manager, Engagement
Hours: Part Time, Thursday - Saturday
Pay: $16.50/hr
POSITION SUMMARY
Leverage your customer service and sales skills to drive group attendance to Arizona Science Center!
The Groups Associate is the welcoming interface between Groups guests and Arizona Science Center, providing visitors with opportunities to engage with and fully experience all that we offer from start to finish. The Groups Associate is responsible for reservations and communications with groups of 15 or more, including school groups. They demonstrate consistent, timely, and exceptional customer service that provides a safe, organized, and professional entry and departure experience. They help to create positive customer reviews and referrals as measured by sales, surveys, return visits, and customer feedback. They will utilize best practices that reflect Arizona Science Center’s brand and deliver a positive experience for every group and guest.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Sales and Bookings
- Helps to ensure attendance and revenue goals are met or exceeded through group sales
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Receives and processes all inbound booking requests, with support of designated Group Sales and Service Team Members
- Upsell groups to encourage purchasing of Add on Workshops
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Models extraordinary customer service and highly effective selling skills across all offerings
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Communication with Groups
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Serves as the contact for responding to group inquiries, questions, and booking visits of 15 or more guests
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Responsible for confirming and communicating group visit details, including guest count, schedule, payment, and planned activities
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Communicate with booked groups before, during, and after their groups visit to ensure excellent customer service
- Field Trip Arrival & Departure
- Assists with daily opening procedures as needed for group arrivals, including printing stickers, calling groups, etc
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Greets buses outdoors to ensure smooth entry process
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Internal Collaboration
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Builds strong partnerships and interacts daily with Arizona Science Center team members, especially those who directly engage with the guest experience
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Collaborate with teams as needed for add-on experiences, group check-ins, etc.
- Other duties to support Arizona Science Center, as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Proven ability to achieve sales objectives
- Exceptional customer service
- Experience working with guests and groups in a similar environment, preferred
- Works with accuracy and displays meticulous attention to detail
- Diligent about following through and able to work independently
- Driven, energetic, and outgoing personality
- Communicates persuasively, articulately, calmly, and with confidence
- Presents self well in front of groups large and small
- Represents the Center professionally in dealing with the public
- Able to work a varied schedule, including holidays and weekends as needed
- Able to work both indoors and outdoors as needed by the position
- Bi-lingual in Spanish is preferred but not required
EQUAL EMPLOYMENT OPPORTUNITY
Arizona Science Center maintains a firm policy of equal employment opportunity for all employees and applicants. We recruit, hire, train, promote, compensate and dismiss Employees based on such factors as experience, character, ability, and skill, without regard to race, color, religion, sex, sexual orientation, national origin or heritage, age, marital or veteran status, disability, citizenship, or any other status protected by federal, state or local law.
ACCOMMODATIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS Include, but are not limited to:
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Sick time
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Employee Assistance Program
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401(k) retirement plan
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Family membership to Arizona Science Center and 600+ Association of Science and Technology Centers (ASTC)
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Admission Exchange Program - Year-round complimentary admission for the employee and one guest to visit the Phoenix Zoo, Desert Botanical Garden, Phoenix Art Museum, Heard Museum, Arizona Museum of Natural History, etc.
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Competitive hourly pay commensurate with experience.
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Opportunities for professional development and continuing education.
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Access to state-of-the-art facilities and resources.
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The chance to be part of a dynamic team shaping the future of informal science education.
