Company Overview
C. Tech Collections is a reputable local collection agency with over 36 years of experience in the industry. We are dedicated to providing exceptional debt recovery and customer service solutions to our clients and their customers. Overview
We are seeking a motivated and detail-oriented Debt Collection and Customer Service Specialist to join our dynamic team. In this role, you will be responsible for managing accounts receivable, engaging with customers to resolve outstanding balances, and ensuring smooth revenue cycle management. Your expertise in medical collections, financial concepts, and effective communication will drive positive outcomes for both our clients and their customers. Duties
- Contact delinquent accounts via phone using professional phone etiquette to negotiate repayment plans and resolve outstanding debts
- Analyze account details.
- Manage medical collections.
- Utilize financial software to track collection efforts, update account statuses.
- Maintain compliance with revenue cycle management protocols and ensure adherence to industry regulations
Requirements
- Proven experience in medical collection, accounts receivable, or customer service roles within a financial or healthcare setting
- Excellent phone etiquette with the ability to negotiate effectively and professionally with customers
- Familiarity with medical terminology, CPT coding, ICD-10 codes, and medical billing procedures is highly desirable.
- Ability to analyze accounts thoroughly and perform detailed account analysis for accurate resolution.
Join our team today to help us deliver outstanding debt recovery solutions while providing top-tier customer service! We value energetic individuals who thrive in a fast-paced environment and are eager to make a difference every day.
Pay: $23.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
