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The front desk associate’s main responsibility is to provide an exceptional guest experience while completing Veridea’s sales-related requirements. The successful front desk associate provides guests with concierge-like, solution-oriented service, and acts as an in-house sales representative. In addition, this person serves as a Shuttle Driver, safely, professionally, and reliably transporting hotel guests to and from designated locations and ensuring a comfortable and timely shuttle service experience.
ESSENTIAL FUNCTIONS
- Acts as a concierge for guests. Possesses a knowledge of the facilities of the hotel, as well as the local area and the community’s offerings to effectively assist guests.
- Interacts with guests in a sincere, professional, and courteous manner, going above and beyond normal responsibilities to do what it takes to ensure absolute guest satisfaction.
- Acts as an in-house sales representative for the hotel. Engages with guests, captures relevant information, and distributes it to hotel management staff for contract negotiation.
- Completes all reporting requirements issued by Veridea Hotel Management Team.
- Utilizes sales techniques to effectively sell the property, maximizing occupancy and avg. rate.
- Register and process guests promptly upon arrival and departure.
- Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
- Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
- Receives and processes phone & walk-in reservations accurately to ensure guest satisfaction.
- Resolves guest issues, complaints, or problems.
- Professionally and competently operates the phone system according to Veridea standards.
- Acts as team leader on duty in the absence of management staff.
- Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
- Serves as a Shuttle Driver, safely, professionally, and reliably transporting hotel guests to and from designated locations and ensuring a comfortable and timely shuttle service experience (following the Shuttle Driver job description).
- Proactively seeks out other duties and responsibilities to effectively benefit hotel operation.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken; also, provides potential solutions to the problems noticed.
- Proactively looks for opportunities to improve operations.
- Adheres to all company policy and procedures, safety procedures, Health Department, and other regulatory requirements.
- Performs all other duties as assigned or requested.
QUALIFICATIONS AND SKILLS
- Quickly learns front desk technical procedures such as: check-in, check-out, selling skills, computer operation, telephone operations, etc.
- Operates computer or cash register to handle monetary transactions and give correct change.
- Works well on multiple tasks at the same time.
- Possesses strong organizational skills and strong detail orientation.
- Valid driver’s license with a clean driving record.
- Subject to company drug, smoking, and alcohol-free standards, and pre-hire, random, and for cause testing.
- Strong knowledge of local area and surrounding routes.
- Reading; ability to communicate effectively in English (verbal and written).
- Maintains emotional control under stress.
- Excellent customer service and communication skills. Friendly and cheerful; interacts easily with strangers.
- Ability to work flexible hours, including weekends and holidays.
- Serves, reacts quickly and adjusts to different guest situations.
- Performs job duties with a minimum of disruption to the guest.
- Works independently with little supervision.
- Physically manipulates equipment such as: cash register, computer, credit card machines, telephone console/switchboard, calculator, etc. Meets job’s physical demands, including ability to drive shuttle; repetitive hand motions, frequent standing, walking, and/or climbing; excellent vision and hearing; lifting and carrying up to 50 lbs. frequently during a shift; stooping, bending, kneeling, reaching, sitting or standing for long periods of time, working outside and inside.
- Accepts directions and priorities from supervisor and reliably follows-through on tasks.
- Cooperates with and supports others.
- Meets professional appearance, demeanor, and grooming according to Employee Handbook Standards.
REPORTS TO: The Front Desk Associate and Shuttle Driver reports directly to the Front Desk Manager, and AGM or GM on duty in the absence of the Front Desk Manager.
Benefits
Medical
Dental
PTO
Competitive Wages
401(k)
Employee Discounts
