This Isn't Just Another Job.
Most construction companies compete on price.
Some compete on craftsmanship.
We believe the companies that will define the next generation of home improvement will compete on something much harder to replicate:
The customer experience.
At Lancon, we're building something different.
Imagine if Ritz-Carlton, Disney, Apple, and Chick-fil-A came together to create a luxury residential construction company.
That's our vision.
We're looking for the person who wants to help build it.
About Lancon
Lancon is a luxury landscape design and construction company serving homeowners throughout Northern California.
We specialize in creating beautiful outdoor living environments that bring families together, increase property value, and become places where memories are made.
But beautiful landscapes are only part of what we build.
We're building trust.
We're building relationships.
We're building a company that homeowners can't stop talking about.
Construction has earned a reputation for poor communication, missed expectations, and stressful experiences.
We're determined to redefine what homeowners expect from residential construction.
Our goal isn't simply to become the largest company in our industry.
Our goal is to become the most respected.
Why This Role Exists
This isn't a hotel.
It isn't a luxury resort.
It isn't Disney.
But we believe homeowners deserve to be treated with the same level of care, communication, anticipation, and professionalism they experience at the world's best hospitality brands.
As our Founding Director of Client Experience & Operations, you'll help design that experience from the ground up.
You won't inherit a department.
You'll build one.
You'll help create the systems, standards, rituals, and culture that transform a construction project into an unforgettable client experience.
Your First Mission
Building an extraordinary client experience begins with understanding how projects are actually delivered.
During your first 12–18 months, you'll work alongside our founders and operations team helping manage active residential construction projects.
This isn't because we expect you to spend your career managing projects.
It's because we believe the best customer experience leaders understand every step of the customer journey.
You'll learn:
- How projects are sold
- How schedules are built
- How crews operate
- How subcontractors are coordinated
- Where communication typically breaks down
- What creates stress for homeowners
- What exceptional project management looks like
As your understanding grows, you'll begin designing systems that elevate every interaction between Lancon and our clients.
Over time, your role will naturally evolve from project oversight into leading our client experience strategy, service culture, employee training, quality standards, and continuous improvement.
What You'll Be BuildingThe Lancon Experience
Design every step of our homeowner journey from the first inquiry through years after project completion.
Create memorable moments clients naturally want to share.
Develop white-glove communication standards.
Build systems that reduce stress and increase confidence.
Operations Excellence
Partner with our Project Managers and leadership team to ensure projects are delivered with excellence.
Attend jobsite meetings and milestone walkthroughs.
Coordinate communication between homeowners, designers, vendors, subcontractors, and field teams.
Identify operational improvements that improve both efficiency and the homeowner experience.
Help create repeatable systems as we continue to grow.
Service Culture
Develop Lancon's version of the Ritz-Carlton Gold Standards.
Create employee training programs.
Lead daily or weekly team huddles.
Build a culture where every employee feels ownership over the homeowner experience.
Recognize and celebrate outstanding service.
Client Experience
Own the overall homeowner experience.
Review customer feedback.
Resolve concerns before they become problems.
Create "wow" moments.
Improve referral generation.
Increase online reviews.
Measure customer satisfaction and Net Promoter Score (NPS).
Brand Experience
Help create:
- Client welcome gifts
- Project kickoff experiences
- Completion celebrations
- Referral programs
- Community events
- Showroom hospitality
- Vendor experiences
- Client appreciation events
Every interaction should feel intentional.
Who You Are
You're someone who naturally notices details others overlook.
You believe service isn't a department.
It's a culture.
You enjoy building systems that help ordinary people deliver extraordinary experiences.
You're equally comfortable building relationships with homeowners, collaborating with field teams, solving operational challenges, and improving processes.
You aren't afraid of rolling up your sleeves to help build something meaningful.
You Might Have Experience In
- Luxury Hospitality
- Hotel Leadership
- Four Seasons
- Ritz-Carlton
- Disney
- Chick-fil-A
- Nordstrom
- Luxury Retail
- Country Clubs
- Luxury Residential Services
- Property Management
- High-End Home Services
- Construction Management
- Project Management
- Customer Experience (CX)
- Operations Leadership
Construction experience is helpful, but not required.
Teaching construction is easier than teaching genuine hospitality.
We're Looking For Someone Who
- Has exceptional communication skills.
- Leads with humility and emotional intelligence.
- Loves solving problems.
- Thrives in fast-paced environments.
- Is organized and highly accountable.
- Thinks like an owner.
- Sees opportunities where others see obstacles.
- Wants to build something that doesn't exist yet.
This Role Isn't For Everyone
We're still a growing company.
That means there will be days you're designing the future of our client experience...
...and days you're walking an active construction site with our project team.
You'll help solve operational challenges, refine communication systems, improve project delivery, and occasionally jump into whatever the business needs most.
If you're looking for rigid boundaries and a narrow job description, this probably isn't the right fit.
If you're energized by building something exceptional from the ground up, you'll likely love it here.
Success in Your First Year
You'll know you're succeeding when:
- Homeowners consistently describe Lancon as the best contractor they've ever worked with.
- Our online reviews become one of our greatest marketing assets.
- Referrals increase significantly.
- Every client experiences a consistent white-glove journey.
- Employees embrace and live our service standards.
- Operational systems become more efficient and scalable.
- We begin setting a new standard for customer experience in residential construction.
Why Join Lancon?
Because opportunities like this rarely exist.
Most people spend their careers improving an existing company.
You'll help create one.
You'll work directly with the founders to build a company designed to become the benchmark for customer experience in residential construction.
If you've ever thought,
"There has to be a better way to serve homeowners..."
...this may be the opportunity you've been waiting for.
Benefits
- Competitive salary
- Performance-based bonuses
- Leadership development
- Opportunity to build and lead your own department
- Direct access to company founders
- Long-term career growth
- The chance to shape a company that intends to redefine an entire industry
Our Mission
To redefine what homeowners expect from residential construction through extraordinary design, exceptional craftsmanship, and hospitality-inspired service.
We don't just build landscapes.
We build places where families gather.
We build trust through every interaction.
We build experiences worth talking about.
And we're looking for someone who wants to help us build a company unlike anything our industry has seen.
Pay: $80,000.00 - $130,000.00 per year
Benefits:
Work Location: In person
