THE NITTY-GRITTY (The Essential Job Duties):
- Ability to professionally address customer complaints
- Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards
- Ensures customer satisfaction with all aspects of the restaurant and dining experience
- Handles customer complaints, resolving issues in a diplomatic and courteous manner
- Ensures compliance with alcoholic beverage regulations
- Estimates food and beverage costs
- Manages inventory and purchases food and supplies
- Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards
- Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service
- Hires and trains restaurant staff
- Organizes and oversees the staff schedules
- Conducts performance evaluations that are timely and constructive
- Oversees hiring, discipline, and termination of employees in accordance with restaurant policy
- Performs other duties as assigned
WHAT IT TAKES (The Qualities We Look For)
- Strong supervisory and leadership skills
- Excellent interpersonal skills with a focus on customer service
- Excellent time management skills
- Excellent organizational skills and attention to detail
- Familiarity with food handling, safety, and other restaurant guidelines
- Proficient with Microsoft Office Suite or related software
MUST HAVE'S
- Current, legal, and unrestricted ability to work in the United States
- High school or equivalent education required
- Ability to work a flexible schedule
- 3+ years of hospitality-related experience
- 2+ years of restaurant manager or leadership experience
- Current food handler's and TAM cards and other certifications as required by federal/state/local law
- Familiar with point-of-sale computers and software
- Comfortable using a computer, navigating Windows, Microsoft Office, and Outlook Email
WOULD BE NICE TO HAVE'S
- Customer service
- People management, fostering teamwork, and giving feedback
- Planning
- Developing budgets
- Self-motivated
- High energy Level
- Multi-tasking
- Resolving conflict
- Verbal communication
THE WORKING CONDITIONS
- Standing and walking for long periods of time
- Lift and carry 50 lbs., carry and balance plates, carry kegs, wine and beer cases as necessary
- Stand for periods of 8-10 hours
- Communicate clearly in verbal and written English
- Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties
- Work in an environment that is subject to varying levels of cold, heat, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken
- You may come into contact with pet hair or dander
VALUABLE TRAITS
- 50% logical / 50% creative / 100% AWESOME
- Enjoy working with a team and alone as the situation dictates.
- Adaptive, Flexible!
- Embody "great attitude."
- Unwavering integrity and endless work ethic.
- Appreciate constructive feedback, as well as graciously providing the same.
- Tenacious and self-motivated
This is not an exhaustive list of duties, responsibilities, and conditions.
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
