Program Manager – Call Center
We are looking for a compassionate and driven leader for our Call Center!
In this position you will provide leadership and operational oversight for the ICARE, 988 Suicide & Crisis Lifeline, Help Me Grow, and Help Me Thrive Centralized Access call centers. This role is responsible for program performance, supervisory leadership, workforce management, quality assurance, and regulatory compliance, while supporting agency priorities and ensuring timely, high-quality, person-centered servi
Minimum Requirements: Bachelor’s degree
Defined Education: Social, Behavioral, and/or Health & Human Services field
Preferences: Bilingual; Licensed as LMSW, LCSW, LPC, LMFT; Minimum four (4) years of professional experience in behavioral health, substance-use, or disability services setting
Years’ Experience: Three (3) years
Defined Experience: Relevant experience in a behavioral health/substance-use/disability services area
License/Certifications: Valid Texas Driver’s License; Eligible to obtain Qualified Mental Health Professional (QMHP-CS) certification
Supervisory Experience: Two (2) years
Why Choose MHMR as Your Employer
MHMR offers an excellent competitive benefits package designed to support the well‑being of our employees and their families. Our benefits include a retirement plan with company matching, day one PTO accrual, ten paid holidays plus a floating holiday, employee assistance programs, and comprehensive wellness programs that promote physical, mental, and financial health. MHMR is committed to your future; we’re a qualifying employer for Student Loan Forgiveness Programs which offers long‑term financial relief opportunities for eligible team members.
We are committed to providing strong, meaningful benefits that make a real difference in the lives of employees and their eligible dependents. Our benefits philosophy emphasizes work–life balance, personal well‑being, and access to resources that help employees thrive both professionally and personally.
We CARE:
- We Connect People in Our Community
- We Provide Access to Services
- We Link People to Resources
- We Empower People
Our values are based on the following beliefs:
- Respect for people who are active in planning their services
- Recovery is a life-long process of better health
- Success as positive outcomes for each person
- Participation of people and their families in the process
- Inclusion in the community through services that promote growth and independence
- Safe, ethical, and cost-effective services
- Best practices in current research in medical, psychosocial and organizational fields
- Collaboration with other organizations for better services
- Must demonstrate compassion, trauma-informed care, and safety practices including suicide safe care
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For a complete Job Description, please reach out to [email protected]
Pay: $23.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
