Under the supervision of the Benefits Analyst, coordinates and supports the administration of employee benefits programs, including health, dental, vision, and leave programs. Assists employees with benefits-related inquiries and ensures compliance with policies. Provides administrative support by maintaining records, preparing documents, and assisting with HR projects as needed.
This is a full-time, benefited position working out of the Fillmore Campus located at 12220 Fillmore Street, West Olive, MI 49460. Typical working hours are Monday - Friday, 8:00 a.m. to 5:00 p.m.
The essential functions of this position include, but are not limited to, the following:
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Receives and responds to requests for information regarding employee information, and a variety of other employee related requests.
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Supports the coordination of Open Enrollment (communications, educational materials, etc.) for 1200+ employees
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Communicate with benefits providers and brokers to resolve employee issues. Submit eligibility files or changes to carriers as needed.
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Support tracking and documentation of FMLA, short-term disability, and other leaves of absence in absence of the Benefits Analyst. Ensure leave-related paperwork is completed and submitted on time.
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Maintain compliance with benefits laws and regulations (ACA, COBRA, HIPAA, etc.). Assist in generating reports for audits, filings, and internal use.
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Review and make updates based on reconciled benefit invoices. Work with Finance to ensure accurate payments and cost allocation.
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Support wellness programs and employee engagement initiatives. Help coordinate wellness events, communications, or campaigns.
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Maintain records for and approve/deny tuition reimbursement requests.
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Administrative support, coverage for the service window, manage incoming messages, sort and distribute mail, take and transfer phone calls, scan and file documents, welcome and direct guests.
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Take photos, print ID badges, issue access cards, and assign appropriate access within the badge system. Complete door access reports as needed.
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Supports Workers’ Compensation claim processing, maintains records, and communicates with employees, healthcare providers, and insurance carriers to ensure smooth and efficient claim management.
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All other duties, as assigned by supervisor.
Bachelor’s degree preferred. Associate’s degree in Human Resources Management, Business Administration, or similar field, and two years of progressively responsible experience in a clerical/technical position requiring public contact and strong computer skills; or an equivalent combination of education and experience.
Required Knowledge and Skills:
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Good working knowledge of office protocols and procedures.
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Good working knowledge of human resources processes and procedures.
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Good working knowledge of the Ottawa County Benefit Manuals and Collective Bargaining Agreements.
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Thorough understanding of confidentiality and employee right to privacy issues and HIPAA requirements.
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Good working knowledge of records management principles and practices.
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Excellent customer service skills.
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Computer literacy, including thorough working knowledge of word processing (Word), spreadsheet (Excel), desktop publishing (Publisher) and database management applications software (Access).
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Excellent verbal and written communication skills.
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Excellent interpersonal and human relations skills.
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Ability to interact positively and objectively with managers, supervisors, employees, trainers, and applicants from a wide range of cultural and socio-economic backgrounds and with varying levels of interpersonal communications skills.
Physical Requirements:
Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and/or audiological appliances and devices to increase mobility.
Working Conditions:
Work is performed in a normal office environment.
Ottawa County is an Equal Opportunity Employer.
