Customer Service Scheduler / Dispatcher
Matthews, NC
Pay: $17.00–$25.00 per hour (DOE)
Job Type: Full-time
Schedule: Monday–Friday | Day Shift
About the Opportunity
A well-established, growing home services company in the Matthews area is seeking a Customer Service Scheduler/Dispatcher to join our office team. If you enjoy helping customers, solving problems, staying organized, and working in a fast-paced environment, we'd love to meet you.
This position is ideal for someone who thrives on multitasking, enjoys coordinating schedules, and takes pride in delivering exceptional customer service. You'll play a vital role in keeping technicians productive, customers informed, and daily operations running smoothly.
What You'll Do
Scheduling & Dispatching:
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Schedule daily service appointments for field technicians.
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Build efficient service routes based on location, technician availability, and customer needs.
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Make real-time scheduling adjustments due to cancellations, emergencies, and route changes.
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Create and update work orders.
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Help maximize technician productivity while minimizing drive time.
Customer Service:
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Answer high-volume inbound and outbound customer calls.
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Assist customers with scheduling, rescheduling, service questions, and general inquiries.
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Provide friendly, professional, and solution-oriented customer support.
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Handle customer concerns with empathy while maintaining a positive attitude.
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Build lasting customer relationships through outstanding communication.
Administrative Support:
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Enter customer information accurately into the CRM.
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Document customer interactions thoroughly.
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Process customer payments over the phone.
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Assist with billing questions and collection calls as needed.
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Support office operations and special projects assigned by leadership.
Team Collaboration:
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Work closely with office staff and field technicians to ensure smooth daily operations.
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Assist teammates during busy periods.
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Participate in ongoing training and team meetings.
What We're Looking For:
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1-2+ years of in-office customer service experience required.
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Dispatching, scheduling, routing, or logistics experience is strongly preferred.
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Excellent communication and phone skills.
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Strong computer skills with the ability to learn new software quickly.
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Comfortable handling multiple tasks simultaneously.
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Excellent organizational skills and attention to detail.
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Ability to remain calm under pressure and adapt to changing priorities.
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Reliable, dependable, and looking for a long-term career.
The Ideal Candidate
You are someone who:
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Enjoys helping people.
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Loves staying organized.
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Thinks quickly and solves problems.
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Communicates professionally with customers and coworkers.
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Learns new technology easily.
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Works well independently and as part of a team.
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Takes ownership of your work.
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Maintains a positive attitude even during busy days.
Why Join Us?
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Competitive hourly pay.
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Monday-Friday schedule.
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Stable, growing company.
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Supportive leadership team.
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Collaborative office environment.
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Opportunity for long-term career growth.
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Paid training.
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Work where your contributions truly make an impact.
If you're looking for a company that values exceptional customer service, teamwork, and professional growth, we'd love to hear from you.
Apply today to become part of our growing team!
