Job Summary
- Your ability to listen, speak plainly and communicate effectively will be necessary
- Spanish preferred
- You will work in a fast-paced environment and must be able to multitask, communicate effectively, and manage your time efficiently
- You must be organized, detail-oriented, and able to work well under pressure
- Including scheduling conflicts, driver behavior, billing disputes, any vehicle problems
- You will need know about limits on how long drivers can work without rest and take that into consideration when making schedules
- You need to decide the safest course of action, such as getting emergency help when a vehicle is involved in a roadway situation.
Duties
- Working Days: Monday to Friday, with weekend availability
- You will schedule vehicles to pick up and drop off clients to their medical appointments
- You will inform drivers of their assignments for the day and/or week
- You must be able to schedule last-minute trips requests and be sure the clients reach their appointments on-time
- You will communicate with patients, healthcare providers, and drivers to ensure that everyone is aware of the schedule and any changes that may occur
- You will be listening and speaking to people by dispatching software and phone
- You will need to resolve any issues or complaints
- You will need to be able to prioritize the most important situations and think quickly on your feet
- You sound think ahead and anticipate potential problems, such as allowing extra time during stormy weather
- You will responsible for completing all required paperwork on time
- You will provide reports and analysis of transportation services to management and other stakeholders
- You will maintain accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information
- Monitoring the performance of transportation providers to ensure that they meet service level agreements and quality standards
- Utilize GIS and GPS tools for route planning, tracking, and optimizing transportation
Job Qualifications
Knowledge:
- Medical terminology (plus)
- Familiarity with local geographical region (Southwest Florida)
- Use of computers
Technical Skills:
- answering of telephones
- use of internet to access web based applications
- mapping applications
- vehicle tracking software
- employee crew scheduling
- able to type minimum of 30 wpm
Behavioral and Physical Abilities
- able to work independently with little supervision
- speak clearly and fluently
- function in a team oriented environment with other communication personnel, health care facilities and road crew employees
- foster and maintain a positive and cooperative working environment – this includes training of new hires as well as answering questions/providing feedback to co-workers to better enable them to efficiently and correctly complete their assigned work
- work odd hours for extended periods of time.
- ability to work under stress for periods of time to accomplish work needs
- Remains polite and patient while collaborating with facilities calling in for transports
Education and/or Experience
- High School diploma or equivalent
- Experience - work in a Computer Aided Dispatch environment
Preferred Training and/or Experience
- Non Emergency Medical Dispatch (NEMT)
- Medical Terminology
- GPS Systems
Pay: $15.00 - $16.00 per hour
Work Location: In person
