Job Description
Position Title: Customer Service
- Performs the work of a Web Customer Service Specialist as needed
- Utilizes telephone, email and chat to provide information to and resolve issues for online customers
- Prints new online orders, sorts them for picking and distributes them to departments
- Assists with pulling online firearm orders
- Assists with locating pick-up orders for customers
- Processes merchandise returns
- Submits and manages UPS claims
- Assists with Marketplace orders and communication
- Performs other duties as required or directed
Essential Physical Requirements
- Ability to hear pages, telephone conversations and general announcements
- Ability to effectively communicate via telephone, email and chat
- Ability to move around the store as necessary to perform assigned tasks
- Ability to recognize and identify merchandise and read necessary reports
Knowledge, Skills & Abilities
Knowledge of—
Skills in—
- Basic math: adding, subtracting, multiplying, dividing
Ability to—
- Communicate verbally and in writing using English language
- Take direction when appropriate
- Establish appropriate priorities while multi-tasking
- Analyze problems and apply sound solutions
- Communicate and work effectively with co-workers and customers
- Handle company and customer information in confidence
- Process stress in a positive manner
- Use multi-line phone system
Qualifications
- High school education or GED
- Two or more years’ experience with Microsoft Excel
- Retail experience (preferred)
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Rotating shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Support & Client Services Occupations: 3 years (Required)
Work Location: In person
