Job Summary
As a Front Desk Agent, you are the face of our hotel and the anchor of the guest experience. From check-in to check-out, you will represent our brand by collaborating with all hotel departments to deliver superior customer care. Your mission is to ensure every guest enjoys a seamless, welcoming, and memorable stay by expertly managing registrations, room assignments, and special requests.
Key Responsibilities & Duties
Guest Services & Relations
- Welcome & Registration: Enthusiastically register guests arriving, assign rooms, and accommodate special requests to kick start a great stay.
- Issue Resolution: Professionally and courteously manage and resolve guest concerns, ensuring a positive outcome.
- Departures: Process smooth guest check-outs and accurately handle all payment transactions.
- Privacy & Professionalism: Maintain a high level of professional appearance, demeanor, and strict customer privacy at all times.
Reservations & Sales
- Inventory Management: Maintain an accurate, real-time inventory of vacancies, reservations, and room assignments.
- Booking Expertise: Utilize working knowledge of the reservations department to take same-day and future bookings, while masterfully executing cancellation procedures.
- Product Knowledge: Maintain expert knowledge of room locations, types, rates, and daily hotel activities/meetings.
- Upselling: Use persuasive selling techniques to optimize room sales and promote additional hotel services.
Interdepartmental Coordination
- Housekeeping Liaison: Coordinate live room status updates by notifying housekeeping of check-outs, late check-outs, early check-ins, and special requests.
- Maintenance Liaison: Promptly log and coordinate guest room maintenance requests with the engineering and maintenance team.
Safety & Security
- Vigilance: Actively monitor the property for unusual occurrences via observation, listening, and television monitors, resolving issues in a timely manner.
- Reporting: Escalate any unusual occurrences, safety hazards, or unique requests to the Manager or Assistant Manager immediately.
- Hazard Control: Maintain clean, safe, and hazard-free public areas by removing obstructions or messes immediately.
Performs other duties as assigned by management.
Job Requirements
- Experience: Previous experience in hospitality or customer service is preferred but not required.
- Skills: Strong communication, basic math/cash handling skills, and a knack for problem-solving.
- Flexibility: Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
