```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Answer phone calls and respond to guest inquiries, providing information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and efficiently
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction
- Assist with administrative tasks such as filing, data entry, and correspondence
```Skills```
- Excellent communication skills, both verbal and written
- Bilingual or multilingual proficiency is a plus
- Strong customer service skills with a focus on guest relations
- Knowledge of phone systems and ability to handle multiple calls simultaneously
- Familiarity with hospitality management software is preferred
- Ability to handle difficult situations with professionalism and empathy
- Strong organizational skills with attention to detail
- Ability to work independently as well as part of a team
- Previous experience in a front desk or guest services role is preferred
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and skills may vary depending on the specific hotel or establishment.
Job Types: Full-time, Part-time
Pay: Up to $18.50 per hour
Work Location: In person
