Customer Service / Inside Sales Representative
Company: Stroud Safety
Location: Oklahoma City, Oklahoma
Department: Sales and Customer Service
Position Type: Full-Time, On-Site
Position Summary
Stroud Safety is seeking a dependable and customer-focused Customer Service / Inside Sales Representative to support our motorsports customers, dealers, and sales team.
This person will serve as an important connection between Stroud Safety and its customers. The position will assist with product selection, order entry, quotes, order-status updates, and routine customer concerns while also identifying opportunities to increase sales.
The ideal candidate communicates effectively, works well with others, reads situations appropriately, and knows when to ask for assistance. This person should also be comfortable troubleshooting problems, thinking critically, and taking ownership of customer needs through completion.
Primary Responsibilities
- Respond promptly and professionally to customer inquiries by telephone and email.
- Assist customers and dealers with product selection, pricing, availability, and order placement.
- Enter and maintain customer orders accurately in NetSuite.
- Review orders for complete and accurate product, sizing, shipping, and customer information.
- Prepare customer quotes and follow up on open quotes and sales opportunities.
- Communicate estimated lead times and provide order-status updates.
- Recommend related or complementary Stroud products when appropriate.
- Help customers understand product options, specifications, and ordering requirements.
- Troubleshoot routine order and customer-service issues independently.
- Recognize when an issue requires assistance or escalation.
- Coordinate with production, shipping, accounting, and sales personnel to meet customer needs.
- Assist with returns, exchanges, order changes, and warranty-related questions according to company policies.
- Maintain accurate customer records, notes, and follow-up activities.
- Build positive, long-term relationships with customers and dealers.
- Support sales promotions, customer outreach, and other sales initiatives.
- Communicate recurring customer concerns, product requests, and market feedback to management.
- Perform other customer-service and sales-related duties as needed.
Core Competencies
Communication and Teamwork
- Communicates clearly and professionally with customers and coworkers.
- Collaborates effectively with team members and other departments.
- Demonstrates good judgment and awareness of workplace and customer situations.
- Contributes positively to a healthy and respectful workplace culture.
Problem-Solving and Ownership
- Troubleshoots problems and thinks critically before escalating an issue.
- Navigates routine challenges with limited supervision.
- Takes responsibility for customer requests and follows them through to completion.
- Balances independent decision-making with knowing when to seek guidance.
Organization and Integrity
- Stays organized while managing multiple customer requests and priorities.
- Meets deadlines and follows through on commitments.
- Maintains accurate records and pays close attention to details.
- Acts honestly, responsibly, and with integrity.
Adaptability and Growth
- Demonstrates a willingness to learn Stroud Safety’s products and processes.
- Responds positively to changing priorities and business needs.
- Accepts coaching and applies feedback.
- Is willing to consider new ideas and improved ways of working.
Qualifications
- Previous experience in customer service, inside sales, order entry, or a similar customer-facing role is preferred.
- Strong verbal and written communication skills.
- Professional and courteous telephone manner.
- Strong attention to detail and order-entry accuracy.
- Ability to organize multiple requests and follow them through to completion.
- Comfortable working with computers, email, and business-management software.
- Ability and willingness to learn technical motorsports safety products.
- Dependable, team-oriented, and comfortable taking ownership of customer issues.
- Experience with automotive, racing, performance products, or safety equipment is helpful but not required.
- Occasional lifting of less than 50 pounds
Highly Preferred Qualifications
Candidates possessing one or both of the following qualifications will receive strong consideration:
- Working knowledge of NetSuite, particularly customer records, quotes, sales orders, order status, and related customer-service functions.
- Bilingual communication skills in English and Spanish, including the ability to assist customers by telephone and email.
- Working knowledge of basic Microsoft Suite of Office products.
Measures of Success
Performance in this position will be evaluated using factors such as:
- Accuracy and completeness of customer orders
- Speed and quality of customer responses
- Follow-through on quotes, inquiries, and unresolved issues
- Customer satisfaction and professionalism
- Contribution to sales growth
- Ability to recommend appropriate products
- Quality of communication and teamwork
- Effectiveness in independently resolving routine problems
- Product and systems knowledge
- Dependability, organization, and attendance
- Willingness to learn and adapt
Work Environment
This is a full-time, on-site position at Stroud Safety’s Oklahoma City facility. The role involves regular interaction with customers, dealers, sales personnel, production employees, accounting, and shipping personnel.
About Stroud Safety
Stroud Safety manufactures and supplies motorsports safety equipment for racers, teams, dealers, and performance enthusiasts. Our product lines include racing parachutes, safety harnesses, window nets, fire suits, and other specialized safety products. We are committed to producing dependable products and providing knowledgeable, responsive customer service.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Preferred)
Work Location: In person
