Description:
Major Duties and Expectations
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Exhibits commitment to the mission and values of the agency ensuring service excellence.
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Maintains confidentiality of all information according to policies and procedures.
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Facilitates good communication between co-workers, outside agencies, and management teams.
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Work collaboratively with the Director of Domestic and Sexual Violence Services and outside agencies.
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Responsible for daily operations of Safehouse including maintaining shelter rights, responsibilities and confidentiality.
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Review open/closed files for accuracy.
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Provide support and/or crisis intervention to Safehouse survivors when necessary.
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Conduct regular inspections of the Safehouse site to ensure safety and security, monitor the Safehouse for safety hazards, repairs, and improvements.
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Identify and troubleshoot maintenance and technical issues including making minor repairs and performing basic home maintenance.
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Conduct routine housekeeping inspections and monitor/report any pest control issues.
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Train staff/residents on shelter emergency and non-emergency procedures in compliance with departmental and agency policies.
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Direct Supervision of Safehouse staff, Family Advocate, and Housing Outreach Advocate, including hiring, scheduling, coaching and performance reviews.
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Approve and submit timesheets for direct reports.
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In collaboration with the Family Advocate, coordinate the acquisition and distribution of basic supplies and donations for survivors and conduct inventory of supplies.
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Provide shift coverage for Safehouse as needed.
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Facilitate regular department meetings.
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Maintain complete and accurate written and electronic reports.
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Maintain a safe, clean, non-threatening, open, inclusive environment for survivors and employees.
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Offer and assist survivors with resources.
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Assist with the training of new staff, volunteers, and interns.
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Attend all scheduled staff meetings.
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Participate in on-call leadership rotation.
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Perform other duties and tasks assigned.
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In collaboration with staff, develop & oversee a robust programming calendar for shelter residents and housing program participants.
Requirements:
Qualifications (Knowledge, Skills and Abilities)
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Bachelor's degree in human services, social work, or equivalent education and/or work experience.
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Minimum three (3) years of employment managerial/supervisory work experience.
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Preferred strong understanding of intimate partner domestic violence, sexual assault, human trafficking, stalking, trauma focused interventions, and trauma informed practices.
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Preferred two years' experience in the social service sector, as an employee or volunteer.
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Ability to work effectively in crisis situations.
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Completion of 40-hour New Service Provider training as mandated by the State of Michigan. Candidates who do not already have this certificate will be required to attend the next available training.
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Availability as Needed for Program Operations.
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Ability to lift at least 25 lbs., climb stairs, and perform light cleaning and maintenance.
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Excellent written and verbal communication skills; strong problem-solving skills; strong organizational skills (i.e., ability to prioritize, manage multiple projects, and meet deadlines).
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Experience with data entry; PC proficiency in a Microsoft environment.
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Preferred familiarity with community-based services and resources.
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Ability to provide culturally competent services and work with diverse staff and clientele in an empathetic and non-judgmental manner.
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Demonstrated ability to work in a fast-paced environment and maintain calm under pressure.
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Ability to handle information with the highest degree of confidentiality.
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Ability to work independently as the only staff member on the premises.
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Possess emotional and physical stamina to deal with a variety of stressful situations and self-awareness to reach out to supervisor for assistance when needed.
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Background checks including Central Registry Clearance and Criminal.
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Excellent customer service skills.
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Reliable transportation & valid driver’s license.
