Northern Recycling & Waste Services www.NorthernRecycling.biz
JOB DESCRIPTION
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE
LOCATION: NORTHERN RECYCLING & WASTE SERVICES, LLC.
REPORTS TO: OFFICE SUPERVISOR
CLASSIFICATION: NON-EXEMPT
DEFINITION OF CUSTOMER SERVICE REPRESENTATIVE:
This position ensures that all customers receive consistent, high-quality service established by the policies and procedures of the Customer Service Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential duties and responsibilities may include but are not limited to, the following:
Ø Possess fundamental knowledge regarding all dimensions of residential, commercial, and industrial company services provided. Acquire knowledge of customer related databases.
Ø Be primary contact to respond and resolve customer inquiries, complaints, and order requests in a timely, accurate and professional manner.
Ø Perform follow-up calls regarding customer inquiries, complaints, and orders to assure follow-through, completion, and satisfaction.
Ø Generate and analyze reports for diversion and waste tracking.
Ø Educate current and prospective customers about all company services provided.
Ø Set-up and maintain accurate and timely customer profile records for all residential and commercial customer interactions.
Ø Meet daily accuracy goals, handle heavy call volume and multiple daily tasks.
Ø Provide service and cashier for front counter walk-in customers.
Ø Ability to cross train in various data entry and AR functions of the solid waste and recycling business.
Ø Ability to be flexible and remain patient with learning and changeable, adapting job functions due to business needs.
Ø Project a knowledgeable, enthusiastic, positive behavior and appearance that encourages customer confidence and reflects the professional image desired by NRWS.
OTHER DUTIES AND RESPONSIBILITIES:
Ø Accounts receivable
Ø Dispatching & Productivity
Ø Cover cashier and scale functions.
Ø Perform other duties as assigned.
Ø Ability to be flexible with rotating duties and shifts.
MINIMUM QUALIFICATIONS, EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENTS
Ø Excellent written and verbal communication, organizational, problem-solving, telephone and follow-up skills.
Ø Demonstrated strong customer service skills with excellent judgment and problem resolution skills and ability.
Ø Experience handling transactions and collecting payments from customers in person and via phone.
Ø Typing, navigating and computer knowledge, including Microsoft Office (Outlook, Excel, Word, ETC.)
Ø Self-motivated and possessing time management skills to accomplish workloads effectively and efficiently.
Ø Successfully pass a drug test.
WORK EXPERIENCE AND/OR EDUCATIONAL REQUIREMENTS:
Ø High School diploma
Ø One-year experience in related field
ABILITY TO:
Ø Establish and maintain positive and effective working relationships. Communicate effectively with customers and coworkers.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· This position often requires long periods of sitting and repetitive motion for common office tasks, including typing, headset/phone usage, and computer use with the freedom to move around at will.
WORK ENVIRONMENT:
· This position works primarily in a climate-controlled office type environment however at times might be required to work at outdoor special events.
COMMENTS: This Job Description is intended to specify each position’s unique duties and qualifications, which are in addition to all general Northern Recycling and Waste Service’s requirements.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
