Front Desk Receptionist & Patient Success Coordinator
32–40 Hours per Week | Potential for Full-Time
Gameday Men's Health Arcadia | Arcadia, CA
About Us
At Gameday Men's Health Arcadia, we believe exceptional healthcare begins long before a patient meets with a provider. We specialize in testosterone optimization, weight loss, sexual health, peptide therapy, vitamin optimization, and preventative wellness—all delivered through a concierge-style experience that puts the patient first.
We're looking for someone who is polished, compassionate, highly organized, and passionate about helping people. This is more than a traditional front desk position—it's an opportunity to become an essential part of every patient's journey.
As our Front Desk Receptionist & Patient Success Coordinator, you'll ensure patients feel welcomed, informed, prepared, and genuinely cared for from their very first interaction with our clinic.
What You'll DoFront Desk & Administrative Operations
You'll be the face of our clinic and help create an exceptional experience for every patient who walks through our doors.
Responsibilities include:
- Welcome patients with professionalism, warmth, and a concierge-level experience
- Answer incoming phone calls and assist patients with scheduling, questions, and general support
- Check patients in and out efficiently
- Collect payments, process memberships, and reconcile daily transactions
- Schedule follow-up appointments, lab visits, injections, and provider appointments
- Coordinate prescription refill requests with providers
- Maintain an organized, clean, and professional front office
- Complete appointment confirmations and daily administrative workflows
- Maintain accurate documentation within both Lobbie EMR and GoHighLevel CRM
- Support providers and Medical Assistants to ensure smooth clinic operations
Patient Success Coordination
Your primary focus will be ensuring every booked consultation has the highest chance of becoming a successful patient relationship.
Responsibilities include:
- Review every new patient consultation before the appointment
- Review consultation booking notes to understand each patient's goals, motivations, concerns, and expectations
- Transfer relevant CRM conversations into the patient's EMR so providers are fully prepared
- Review upcoming schedules and identify patients who need additional follow-up
- Confirm registration forms, intake paperwork, identification, and required documents are completed before arrival
- Reach out to patients with incomplete paperwork or outstanding items
- Coordinate appointment confirmations and answer questions before visits
- Conduct thoughtful patient follow-up after consultations, treatment starts, missed appointments, and provider requests
- Help improve patient retention through consistent, personalized communication
- Ensure every patient receives the concierge experience Gameday is known for
Qualifications
We're looking for someone who is:
- Friendly, outgoing, and genuinely enjoys helping people
- Highly organized with exceptional attention to detail
- An excellent communicator, both verbally and in writing
- Comfortable using EMR, CRM, scheduling, and payment platforms
- Able to multitask while maintaining accuracy in a fast-paced environment
- Professional, dependable, and solution-oriented
- Passionate about delivering outstanding customer service
- Growth mindset is non-negotiable
Experience
- 1–3 years of experience in medical administration, front desk, patient coordination, hospitality, concierge medicine, wellness, aesthetics, or customer service
- Experience with CRM and EMR software is a plus
- Bilingual Spanish is strongly preferred
Success in This Role Looks Like
- Patients arrive informed, prepared, and excited for their consultation
- Providers begin every appointment with complete patient context
- Registration forms and documentation are completed before arrival
- CRM and EMR records remain accurate and up to date
- High consultation show rates
- Excellent patient satisfaction and concierge-level service
- Strong patient retention and long-term relationships
- A smooth, organized, and welcoming clinic experience every day
Why You'll Love Working Here
- Competitive hourly compensation
- Performance-based bonuses
- Paid training and professional development
- Career growth opportunities within a rapidly expanding clinic
- Supportive leadership invested in your success
- Beautiful concierge medical office
- The opportunity to genuinely improve patients' lives every day
Job Types: Full-time, Part-time
Pay: $17.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Work Location: Hybrid remote in Arcadia, CA 91007
