Admin
Green Dispensary
Position Overview
Green Dispensary is seeking a reliable and customer-focused Administrative Associate to serve as the first point of contact for our customers. This role is responsible for checking in guests, managing phone calls and online inquiries, and ensuring a smooth and welcoming front-of-house experience.
The ideal candidate is organized, personable, and comfortable working in a fast-paced, compliance-driven cannabis retail environment.
KEY RESPONSABILITIES:
Customer Check-InFront Desk
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Greet and welcome all customers in a friendly and professional manner
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Verify valid government-issued IDs in compliance with Nevada cannabis regulations
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Check in customers using the store's verification system
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Maintain accurate customer flow and waitlist management
PhoneChat Support
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Answer incoming phone calls and respond to customer inquiries
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Manage online chat systems and respond promptly to messages
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Provide accurate information about store hours, product availability, and promotions
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Escalate customer concerns to management when needed
Customer Experience
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Create a positive and welcoming first impression for all guests
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Educate customers on available promotions, deals, and store offerings
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Sign customers up for the dispensary's loyalty program and promote participation
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Assist with general customer questions and direct them appropriately
Administrative Support
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Support daily administrative tasks as needed
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Communicate effectively with sales floor staff and management
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Assist with maintaining compliance logs and records when applicable
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Keep the front desk area clean, organized, and professional
QUALIFICATIONS:
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Must be at least 21 years of age
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Previous customer service, receptionist, or retail experience preferred
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Strong communication and interpersonal skills
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Ability to multitask and stay organized in a fast-paced environment
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Basic computer skills and familiarity with POS or customer management systems
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Professional appearance and demeanor
REQUIREMENTS
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Must possess or be able to obtain a Nevada Marijuana Establishment Agent Card
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Must be legally authorized to work in the United States
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Flexible availability required, including evenings, weekends, and holidays
