Looking for a career that feels less corporate and more like family? System Scale, an employee-owned industry leader in calibration and weighing solutions, is seeking a dedicated Production Coordinator to support our North Little Rock, AR branch.
This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing customer service, production coordination, purchasing, logistics, and office operations. You’ll play a key role in ensuring work orders move efficiently from intake through completion while supporting customers, vendors, and internal teams.
This full-time position offers a base salary of $43,000 plus an industry-leading, company-funded retirement plan, generous PTO, profit-sharing, and health benefits. Total first-year compensation exceeds $50,000.
Key Responsibilities
Customer Service & Production Coordination
· Manage customer relationships and communications to ensure timely completion of work orders and projects
· Serve as the primary point of contact for customer inquiries, updates, and issue resolution
· Coordinate customer triage and prioritize incoming requests
Shipping, Receiving & Logistics
· Oversee physical receiving and shipping processes
· Create and manage laboratory work orders (WO’s)
· Coordinate logistics, freight, and outsourced services
Purchasing & Vendor Management
· Place orders and coordinate receiving activities tied to work orders
· Manage outsource processes and vendor communications
Accounting & Administrative Support
· Maintain CRM systems and customer records
· Review and manage customer equipment files and test certificates
· Support quality initiatives, internal training, and continuous improvement efforts
· Ensure completion of standard office administrative duties
What We’re Looking For
· Dependable, detail-oriented, and highly organized
· Comfortable multitasking in a fast-paced environment
· Strong communication and customer service skills
· Positive team player with a willingness to learn
· Ability to prioritize tasks and solve problems independently
· Professional demeanor with strong follow-through
Qualifications
· Prior experience as an Office Manager, Production Coordinator, Administrative Coordinator, or similar role
· Customer service experience required
· Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
· Experience with Salesforce or CRM systems preferred
· Experience in manufacturing, repair, calibration, or production environments is a plus
What We Offer
· Employee ownership — you share in our success
· 100% employer-funded retirement plan (average 25% of gross pay)
· Paid Time Off
· Medical, Dental, and Life Insurance
· Profit-sharing bonuses
· Family-oriented culture with long-term growth opportunities
· Stable and growing company with opportunities for advancement
Location: Onsite at our North Little Rock, AR office
Schedule: Monday–Friday, 8-hour shift
All inquiries will be held in strict confidence.
Join a company where your work has meaning — and where you have a stake in the outcome.
System Scale is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $43,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Work Location: In person
