Job Summary
We are looking for a friendly, professional DIRECTV Customer Service Representative to work directly in Havre de Grace, Maryland.
This is an in-person, customer-facing position. Your primary responsibility will be helping residents understand their DIRECTV service, answering questions, assisting with streaming and app setup, and making sure residents have a positive experience as new services are introduced into the community.
You do not need to be a DIRECTV expert. We are looking for someone who is great with people, comfortable with basic technology, patient, dependable and willing to learn.
Responsibilities
- Assist residents with DIRECTV questions and service information
- Help residents understand DIRECTV streaming, programming and features
- Assist with the DIRECTV app and basic device setup
- Demonstrate how to navigate and use the service
- Help residents who may not be comfortable with streaming technology
- Participate in community information sessions and resident events
- Follow up with residents who need additional assistance
- Coordinate more complex service or technical issues with the appropriate support team
- Provide friendly, patient and professional customer service
What We're Looking For
- Excellent people and communication skills
- Friendly, outgoing and professional
- Patient when helping customers with technology
- Comfortable with smartphones, apps, streaming devices and televisions
- Dependable and organized
- Able to communicate technical information in simple, easy-to-understand language
- Previous customer service, hospitality, retail, cable, telecommunications or technology experience is a plus
- DIRECTV experience is a plus but not required
Training will be provided.
We're looking for someone who genuinely enjoys helping people and can become a trusted resource for residents in the community.
Pay: $23.77 - $28.63 per hour
Work Location: In person
