Working at our casino is about providing
FUN and
SPECTACULAR Customer Service and being a Team Player! Join our Players Club team and be part of the fun and excitement, while providing great customer service to our guests.
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Attends to all guest comments, questions, complaints, etc. in a friendly and efficient manner.
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Has full understanding of facility’s features, amenities and systems (Players Club, box office ticketing system, etc.).
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Executes all aspects of Players Club – recruits and registers new members, explains Club benefits and rules, checks and redeems points, validates promotional points.
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Executes all aspects of box office – sells event tickets, assists guests with ticketing inquiries, handles Will Call area, etc.
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Stays updated on promotions, special events, etc. to be able to competently inform guests.
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Serves as central problem-solving hub for employees to report issues occurring on the gaming floor or buffet area. Communicates reported issues to appropriate individuals.
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Executes required announcements in the casino.
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Acts as a greeter in the Casino.
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Performs usher duties as needed on event days.
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Assists with promotional giveaways as needed including but not limited to moving boxes and bagging items.
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Other duties as assigned.
The ideal candidate for this position
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High school diploma or GED preferred.
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Bilingual (English and Spanish) strongly preferred.
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1-2 years of customer service experience preferred.
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Excellent customer service skills required.
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Strong written, oral and interpersonal communication skills.
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Must have keen attention to detail.
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Must have knowledge of Microsoft Office programs.
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Must be willing to learn Players Club and box office systems.
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Must be flexible and able to work well independently and in a team environment.
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Must be able to work a flexible schedule to include nights, weekends and holidays.
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Must be able to move items weighing up to 25 pounds within the casino.
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May be required to assist customers in an open, well-ventilated, semi-enclosed terrace where cigarette and cigar smoking is permitted.
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Key Access: Sensitive keys issued. Heightened responsibility for not leaving property /returning keys timely.
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Must apply and be able to obtain the appropriate state occupational gaming license, which includes lifetime FBI criminal background check.
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Must be able to pass drug testing as per company's Drug Free Workplace Policy and applicable background checks.
Benefits You Will Enjoy
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401(k) Retirement Plan (Traditional and Roth with up to 4% Employer Match)
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Paid Time Off ( to 25 days)
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Paid Parental Leave (2 weeks)
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Medical Plans
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Health Savings Account (HSA)
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Dental Plans
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Vision Plan
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Free Employee Assistance Program
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Free Short-Term Disability
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Free Basic Term Life Insurance
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Long Term Disability
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Accident/Critical Care Plans
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Group Term and Whole Life Insurance
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Pet Insurance Discounts
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Onsite Employee Meal Discounts
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Onsite Entertainment Discounts
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Free Access to continuous learning & development opportunities
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Free Access to exclusive Discounts & Perks
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Free Parking
Dania Entertainment Center, LLC is a Drug Free Workplace and Equal Opportunity Employer - M/F/D/V EOE
