Job Overview
We're seeking an energetic, welcoming Host/Hostess to join our vibrant hospitality team! As the first point of contact for our guests, you'll set a warm, inviting tone from the moment they arrive. Your enthusiasm and organizational skills will keep seating, reservations, and the overall guest experience running smoothly. This is a paid position and a great opportunity to be at the heart of our restaurant's hospitality.
Responsibilities
- Greet guests promptly with a friendly, positive attitude, setting the tone for their visit
- Manage reservations and waitlists using our reservation management system, ensuring accurate seating plans
- Coordinate seating to optimize table utilization while keeping guests comfortable
- Answer phone calls professionally, providing wait time, reservation, and menu information with excellent phone etiquette
- Track seating and reservation status through our table management system
- Escort guests to their tables and provide menus, ensuring a welcoming environment
- Coordinate with servers and kitchen staff to keep service flowing smoothly
- Maintain cleanliness and food safety standards at the host station
- Assist with guest check-ins and reservations via POS systems (Aloha, Micros) as needed
Qualifications
- Experience as a host/hostess in a busy restaurant or food service setting preferred, but not required — we're happy to train the right candidate
- Familiarity with reservation and table management systems preferred
- Strong customer service skills with a focus on guest relations and hospitality
- Excellent communication skills, including phone etiquette
- Basic math skills for handling waitlists and billing support if needed
- Experience with POS systems (Aloha, Micros) is a plus
- Hotel or hospitality experience is a plus but not required
Why Join Us
Bring your positive energy and organizational talent to a role where you're at the heart of the guest experience. We're committed to fostering memorable moments for every visitor — and helping you grow along the way.
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Host/Hostess: 1 year (Preferred)
Location:
- Pensacola, FL 32504 (Preferred)
Work Location: In person
