Join a High-Volume Automotive Dealership on the Massachusetts/Rhode Island Border
We are seeking an experienced, motivated, and customer-focused Business Development Manager to lead our growing Business Development Center (BDC) at a high-volume domestic automotive dealership. This is an excellent opportunity for a driven leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service while maximizing sales opportunities.What We Offer
- Competitive salary with performance-based bonus opportunities
- Comprehensive benefits package including:
- Health, dental, and vision insurance
- Paid vacation and holidays
- 401(k) retirement plan
- Employee vehicle purchase program
- Career advancement opportunities
- Established dealership with strong inventory and marketing support
- Positive team-oriented work environment
Job Responsibilities
- Manage and oversee daily operations of the Business Development Center.
- Lead, train, coach, and motivate BDC representatives to achieve appointment and sales goals.
- Monitor inbound phone calls, internet leads, text messages, and email inquiries to ensure timely follow-up.
- Develop and implement processes that improve customer engagement and appointment show rates.
- Track key performance indicators (KPIs) and prepare performance reports for dealership leadership.
- Work closely with the sales management team to maximize lead conversion and customer retention.
- Ensure all customer interactions meet dealership standards for professionalism and satisfaction.
- Maintain CRM accuracy and ensure proper documentation of customer communications.
- Assist with hiring, onboarding, and ongoing training of BDC staff.
- Identify opportunities to improve efficiency, customer experience, and overall department performance.
Qualifications
- Previous automotive BDC management experience preferred.
- Strong leadership, coaching, and communication skills.
- Experience with automotive CRM systems.
- Proven track record of increasing appointments, lead conversion, and customer satisfaction.
- Ability to multitask and perform in a fast-paced, high-volume dealership environment.
- Professional demeanor and customer-first attitude.
- Strong organizational and analytical skills.
Ready to Grow With Us?If you're a results-driven leader looking to take the next step in your automotive career, we'd love to hear from you. Apply today and become part of a successful dealership team committed to excellence and growth.
Pay: $75,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
