DIRECTOR OF SERVICE
Western Pump | Southern California Leadership Role
Salary: $200,000-$210,000 base salay
Bonus- 20%
This Is Not a “Service Job.” This Is a Command Post.
If you’re looking for a role where you “manage tickets,” keep scrolling.
If you’re wired to own outcomes, lead from the front, and build a world-class service machine—keep reading.
At Western Pump, service isn’t a department. It’s a competitive weapon.
We are looking for a battle-tested operator who can lead a high-performance field service division in one of the most demanding, highly regulated, and mission-critical industries: petroleum systems.
This role is for someone who thrives where pressure, precision, and accountability collide—and turns that into profit, loyalty, and dominance.
What You’ll Actually Own
This is an executive-level leadership role with full command over service operations, people, and performance.
Operational Command
- Run day-to-day service operations like a machine: dispatch, field execution, emergency response.
- Drive KPIs that matter: response time, first-time fix rate, utilization, margin.
- Build systems that scale—ERP, dispatch tech, field mobility tools.
Build & Lead A-Players
- Recruit, coach, and develop elite service managers and technicians.
- Create a culture of accountability, safety, and relentless improvement.
- Build bench strength and succession pipelines (no weak links).
Own the P&L
- Full accountability for service division profitability.
- Increase recurring revenue through maintenance contracts and compliance services.
- Optimize labor, pricing, and operational efficiency like a true operator.
Customer & Market Leadership
- Be the face of service to key clients, OEMs, and regulators.
- Turn escalations into loyalty.
- Partner with sales to win—and keep—high-value service contracts.
Safety & Compliance Authority
- Enforce a zero-incident culture across all operations.
- Own compliance across OSHA, EPA, NFPA, and local regulations.
- Lead from the front in high-risk, high-stakes environments.
Who You Are (Non-Negotiables)
You’re not learning this role. You’ve already lived it.
- Proven leader in petroleum, industrial service, or construction service operations
- Deep technical expertise in:
- Fueling systems (UST/AST, dispensers, piping, POS)
- Environmental & compliance systems
- Track record of:
- Scaling service teams
- Driving profitability
- Delivering operational excellence
- Strong command of KPIs, ERP systems, and service analytics
- Able to lead in chaos, make decisions under pressure, and execute fast
Bonus points if you:
- Have OEM, ICC, or safety certifications background
- Have built or transformed a service division before
What Success Looks Like
- You hit—and exceed—revenue and margin targets
- Your team operates with discipline and pride
- Customers trust you before problems happen
- Safety isn’t a metric—it’s a standard
- Service becomes a growth engine, not a cost center
Why Western Pump?
We don’t hire to fill roles. We hire to build leaders who create shared success.
If our core values resonate, you’ll fit here:
- Be Passionate
- Earn Trust with Action
- Deliver Exceptional Value
- Be Humble
- Create Shared Success
Benefits & Perks
Western Pump offers a competitive benefits package designed to support you and your family, including:
- Company-paid Medical/Dental/Vision
- Paid Time Off (PTO) (vacation, personal, and sick time) that increases with tenure
- Paid holidays
- Weekly pay
- 401(k) Retirement Plan
- Life & AD&D insurance (company-paid, with family coverage)
- Flexible Spending Account (FSA)
- Employee Assistance Program
- Tuition reimbursement
- Company-provided equipment
Benefits eligibility may vary based on role and employment status.
Requirements (Conditions of Employment)
Employment is contingent upon:
- Completion of standard pre-employment screening.
Applicants must be authorized to work in the United States; we are unable to sponsor employment visas. Employment eligibility will be verified upon hire.
If you need a reasonable accommodation during the application or hiring process, please contact us at [email protected]
Equal Opportunity Employer
Western Pump is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on any protected status under federal or California law, and we provide equal opportunity in all employment practices, including recruitment, hiring, promotion, compensation, benefits, and training.
Pay: $200,000.00 - $210,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How have you grown recurring service revenue?
- What KPIs drive service margin and labor use?
Experience:
- managing a large team (20 or more employees)?: 4 years (Required)
- leading a field service team: 5 years (Required)
Work Location: In person
