We are currently seeking a talented and experienced individual to fill an internal Technical Specialist position. The ideal candidate will be flexible with travel and able to provide support nationwide.
The Technical Specialist will work with the national technical service team cross-functionally as required, enhancing the service delivery and quality of work to drive operational improvements and efficiencies for the overall function. They will accomplish this by:
Providing timely technical assistance to the technical workforce regarding service and installation techniques as assigned
Providing remote technical support via phone, video conferencing, and netops.
Providing technical training to field technicians remotely or in live field environments as requested
Mentoring less experienced field staff
Analyzing reports to identify high-service machines and develop action plans to address
Completing assigned project(s) as required with a sense of urgency and attention to detail
Tracking weekly/monthly project performance of assigned projects
Assisting with solving advanced technical/escalated issues in the field as required
Identifying problematic service issues and collaborating with end-users to resolve
Making recommendations for improvement in service strategy
Providing support in the development of training materials and programs for field personnel
Assisting in the assessment of the skills and abilities of the technical workforce, making recommendations, and implementing programs as required to improve the overall goals of the organization
Assisting District Managers to achieve overall success
Meeting established deadlines and data entry requirements associated with time reporting, expense reporting, call reporting, parts usage/inventory reporting, company car, credit card payments, and other areas as required
Benefits and Perks:
Competitive Salary
Company-paid vehicle provided
Comprehensive insurance offerings including Health, Dental, and Vision; 401(k) matching program
Company Provided Cell Phone and Laptop
Company Credit Card
Paid ST/LT disability
Paid Life Insurance Policy
Paid Time Off
5+ years experience in a field support capacity or position servicing a variety of products - Technical degree a plus
5+ years of technical experience with mechanical and electronic troubleshooting
5+ years of field service experience in general business and office environments
Expertise in the ability to read and interpret electrical schematics
Extensive knowledge of computer hardware/software, applications, and programming (MS Office, service department software)
Extensive knowledge of the CES Product line
Expertise in the ability to troubleshoot electronics and electro-mechanical equipment.
Knowledge of quality control
Excellent analytical, verbal, written, and oral communication skills
Ability to transfer knowledge to peers and customers
Thorough understanding of the service delivery process and field service operation
Demonstrate expertise in products that you are trained and assigned to support
Flexibility to travel based on business needs; occasionally with little to no notice
Ability to function in an environment with daily changes in tasks and work assignment
Self Starter / Team Player / Positive Influence
Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
