Front Desk Agent – Second and Third shift (3:00 PM - 11:00 PM & 11PM - 7AM)
Hampton Inn & Suites Port Clinton Catawba Island
Port Clinton, OH
Pay: Starting at $14.00 per hour (based on experience)
Full-time and Part-time available
Year-round position
Join our team at the Hampton Inn & Suites Port Clinton Catawba Island! We are seeking a dependable, professional Front Desk Agent to provide exceptional guest service during our second shift (3PM–11PM) and night audit shift (11PM-7AM) This position would be 3 days 2nd shift and 2 days night audit shift.
As the face of our hotel during one of our busiest arrival times, this role requires strong customer service skills, attention to detail, and the ability to stay organized in a fast-paced environment.
Position Overview:
The Front Desk Agent is responsible for welcoming guests, managing reservations, handling guest concerns, and maintaining the overall presentation of the lobby and front desk area. This position plays a key role in creating positive first impressions and ensuring smooth evening operations.
Primary Responsibilities:
- Greet and check in guests with professionalism and efficiency
- Answer and direct phone calls
- Process reservations and manage guest accounts accurately
- Handle guest concerns calmly and effectively
- Maintain cleanliness and organization of the lobby and front desk
- Complete assigned side work (laundry folding, light cleaning, stocking, etc.)
- Communicate important information to the team
- Follow Hilton brand standards and property policies
Qualifications:
- Previous customer service or hotel experience preferred
- Strong communication and problem-solving skills
- Ability to multitask during busy check-in periods
- Reliable attendance and punctuality required
- Must be able to work weekends and holidays
- Comfortable using computer systems and hotel software
Benefits (for eligible employees):
- Health insurance
- Paid time off
- Hilton Team Member travel discounts
- Merit and annual raise opportunities
We are looking for someone who takes pride in their work, enjoys interacting with guests, and values being part of a dependable team. This is a year-round opportunity with growth potential within the Hilton brand.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- Are you able to work Saturday's and Sunday's?
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
