CoCo Key Hotel and Water Resort is a family-friendly hotel with 392 spacious guest rooms and a one-of-a-kind 54,000 sq. ft. canopy-covered/outdoor water park located on Orlando's iconic International Drive. Along with exhilarating water slides and refreshing swimming pools, our International Drive hotel is home to a 6,500 sq. ft. arcade, two restaurants, an on-site convenience store, fitness center and more. As a proud Universal Partner Hotel, CoCo Key Hotel and Water Resort provides a scheduled shuttle service to Universal Orlando Resort and SeaWorld Orlando, or hop on the I-Ride Trolley to cruise the shops and attractions along the International Drive corridor. Enjoy great value and premium amenities just minutes from the thrilling theme parks and Central Florida's best shopping. We have an exciting opportunity to join our team!
Coco Key Hotel & Water Resort is seeking a reliable and detail-oriented Night Auditor to join our Front Office team. The Night Auditor is responsible for providing exceptional guest service during overnight hours while ensuring the accuracy of daily financial transactions and hotel records. This position serves as the primary point of contact for guests overnight and plays a key role in maintaining the smooth operation of the hotel.
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Welcome guests and provide professional, friendly customer service during overnight hours.
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Perform guest check-ins and check-outs in accordance with hotel procedures.
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Respond promptly to guest inquiries, requests, and concerns.
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Process reservations, room assignments, and room changes as needed.
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Complete the nightly audit process and reconcile daily hotel transactions.
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Verify and balance room revenue, cash receipts, credit card transactions, and other financial records.
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Generate and distribute required daily reports to hotel leadership.
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Ensure accurate posting of charges, payments, and adjustments.
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Maintain front desk security and monitor hotel activity during overnight hours.
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Coordinate with housekeeping, maintenance, and security teams as necessary.
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Assist guests with directions, hotel information, and local recommendations.
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Follow all company policies, procedures, and guest service standards.
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Perform other duties as assigned.
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High school diploma or equivalent required.
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Previous hotel front desk or customer service experience preferred.
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Previous night audit experience preferred but not required.
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Strong mathematical and problem-solving skills.
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Proficiency with computers and hotel property management systems preferred.
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Excellent verbal and written communication skills.
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Ability to work independently with minimal supervision.
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Strong attention to detail and organizational skills.
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Ability to maintain professionalism and confidentiality.
