We are seeking an experienced and results-driven Property Manager to oversee the daily operations of a residential community. In this on-site leadership role, you will drive property performance, ensure resident satisfaction, and lead on-site teams to maintain operational excellence. The ideal candidate brings strong leadership, financial acumen, and a thorough understanding of property management practices, including leasing, compliance, and resident relations.
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Own end-to-end community operations: Oversee leasing, resident relations, service operations, make-ready, and vendor management while ensuring policy and regulatory compliance.
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Lead and develop on-site teams: Set clear goals, coach for performance, ensure safety training, and foster an inclusive, service-first culture across leasing and maintenance.
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Deliver property performance: Manage to occupancy, renewal, NOI, and expense targets; build and manage operating/capex budgets; track KPIs and take corrective action as needed.
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Champion resident experience: Model empathic, solution-focused service; resolve escalations; close the loop on feedback; drive proactive engagement initiatives and events.
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Make data-driven decisions: Use PMS/CRM/BI tools to analyze trends (occupancy, rent growth, service SLAs, satisfaction) and implement ROI-backed improvements.
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Ensure compliance and risk management: Uphold Fair Housing and safety standards; maintain accurate documentation and records for audits and reviews.
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Optimize maintenance and vendor performance: Coordinate work orders to SLA, preventive maintenance, turns, and vendor contracts to quality, cost, and safety standards.
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Manage collections with care: Execute compliant, consistent collections processes; partner with residents to resolve balances while protecting policy and community standards.
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3+ years of multifamily property management experience with direct responsibility for leasing, resident relations, and operations.
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Demonstrated success managing budgets and delivering to KPI targets (occupancy, renewals, NOI, expenses).
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Working knowledge of Fair Housing and relevant housing/safety regulations; strong commitment to ethical, compliant practices.
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Experience leading on-site teams (leasing and/or maintenance), setting goals, and coaching for results.
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Proficiency with property management systems and tools (e.g., Yardi, RealPage/OneSite, AppFolio, MRI) and MS Office/Google Workspace.
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Clear, professional communication skills with strength in de-escalation and documentation.
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Ability to work on-site, respond to after-hours emergencies on a rotating basis, and move about a multistory property; reasonable accommodations available.
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Valid driver’s license and reliable transportation, if required for business needs between sites or for vendor visits.
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CAM, CAPS, or similar industry certification.
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Experience optimizing service operations, make-readies, and vendor SLAs.
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Track record improving delinquency and bad debt while maintaining resident goodwill.
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Comfort building simple business cases and measuring ROI on operational changes.
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Experience with BI/reporting tools and KPI dashboards.
