About Dream Motor Group
Dream Motor Group is a fast-growing, multi-location automotive dealership group with a presence across Alabama, Florida, Tennessee, and beyond. Our Birmingham-area locations include our Irondale and Hoover dealerships.
The Role
We're looking for an experienced Level 2 IT Support Technician to join our Birmingham-area IT team. In this role, you'll handle escalated technical support, assist with IT infrastructure and project work, and serve as a key resource for our dealership staff across multiple locations. You'll work closely with the rest of our IT team to keep our systems running.
Responsibilities
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Provide Level 2 front-line technical support across Birmingham-area locations
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Troubleshoot and resolve complex problems related to hardware, software, networking, and business applications
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Deploy, configure, and manage endpoint devices including desktops, laptops, tablets, and printers
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Support network infrastructure including managed switches, wireless access points, VLANs, and firewalls
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Administer user accounts and devices via Active Directory, Microsoft 365, and MDM platforms
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Assist with IT projects such as equipment rollouts, system migrations, and new location setups
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Support dealership management systems and automotive-specific software
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Coordinate with third-party vendors on repairs, replacements, and escalated technical issues
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Maintain accurate documentation of assets, configurations, and ticket resolutions
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Uphold IT security policies and support compliance initiatives
Requirements
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Proficiency with Windows OS, Microsoft 365, and Active Directory / Azure AD
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Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, switching)
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CompTIA A+, Network+, or equivalent preferred
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Experience supporting users in a multi-site or high-volume environment
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Strong interpersonal and communication skills, both written and verbal - you'll interact with non-technical staff regularly
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Maintain a high level of professional personal appearance, grooming, and conduct
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Ability to lift and install up to 50 lbs of equipment
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Valid driver's license - required
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Ability to travel between Birmingham-area locations
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2+ years of hands-on IT support experience
Preferred Qualifications
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Experience with enterprise networking platforms
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Familiarity with MDM solutions (e.g., Mosyle, Intune)
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Exposure to automotive DMS platforms (CDK, Reynolds & Reynolds, Tekion, etc.)
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Experience in a dealership, retail, or service-industry IT environment
What We Offer
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Competitive salary commensurate with experience
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Health, dental, and vision insurance
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Paid time off and holidays
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401(k) with company match
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Real growth opportunities within a rapidly expanding IT department
