Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)
- Responsible for achieving both individual and store sales goals
- Greet customers promptly always putting customers’ needs first; re-engage appropriately
- Work with store team at company sponsored outreach events
- Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions: These can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
- Provide highest degree of customer service including; courteously and conversationally greeting customers, adjusting individual customer attention based on store traffic, and suggesting solutions based on customer interests and needs
- Create and maintain clientele books
- Stay current on all training material that will enhance associate’s product knowledge
- Maintain excellent and brand appropriate visual / brand standards
- Ensure floor is constantly being replenished and re-merchandised as needed
- Maintain knowledge of Lands’ End Web site navigation and leverages this option for customer solutions when the product is not available in the store
- Process customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
- Assist in maintaining operational excellence both on the floor and in the back room including; product processing and replenishment, setting promotions, executing markdowns, ensuring store cleanliness, and backroom and cash wrap organization
- Must follow all safe work practices, escalate unsafe conditions and report incidents.
Essential Skills
- High school diploma or General Educational Development (GED) required
- Previous experience in retail strongly preferred
- Skilled in Web site navigation
- Ability to follow written and verbal instruction and meet deadlines
- Excellent customer service and communication skills, written and verbal
- Passionate for fashion and the Lands’ End brand
- Proven selling skills with strong emphasis on building a strong client base
- Strong styling, wardrobing abilities
- Availability and flexibility to work varied hours to support the needs of the business
- Ability to adhere to Lands’ End Attendance program. For hourly full-time positions: Must be able to work a 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).
- Extensive standing, walking, reaching, pushing/pulling, and working around sales floor and backroom
- Operate POS register and computer
- Lift and carry up to 40 lbs.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
