Patient Service Technician - HME
Partners In Home Care is looking for a reliable and dedicated Patient Service Technician (PST) to help support our HME service line. PIHC provides a wide range of home medical equipment to support individuals managing chronic or complex medical conditions. Our equipment offerings cover a broad spectrum of needs, helping patients maintain their health and independence at home.
Why You’ll Love Working With Us
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Flexible scheduling and generous paid time off to support work-life balance!
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Comprehensive benefits including Medical, Dental, Vision, and Supplemental Insurance -Beginning the first of the month following your start date. No months of waiting!
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401(k) with company match up to 5%
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Company-paid life insurance
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Tuition reimbursement and annual training budget
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Employee Assistance Program (EAP)
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Additional perks including legal services, ID protection, pet insurance, and financial wellness programs
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Deliver care where it matters most—at home
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Enjoy professional autonomy with the support of a collaborative interdisciplinary team
Department: HME
Location: Based out of our main office located in Missoula, MT, may require travel to other counties within our service area.
Schedule: Typically Monday-Friday, with flexibility for occasional evenings/weekends as needed to support staffing and patient needs.
Job Summary:
The Patient Service Technician delivers oxygen and home medical supplies to the residents of clients - maintains, assembles, cleans, and repairs equipment related to durable medical equipment, oxygen systems, respiratory equipment and specialty items - provides client training on use of home medical equipment.
Essential Duties and Responsibilities:
- Drives delivery vehicle to residences and health care facilities in varied weather conditions.
- Completes initial set-up of oxygen and home medical equipment in a timely and courteous manner.
- Completes all paperwork required by agency and third-party payor standards. Documentation is complete, accurate and done in a timely manner.
- Adheres to driving standards established by the agency.
- Performs routine preventive maintenance and calibration on equipment as assigned. Performs troubleshooting according to expertise and reports all equipment malfunctions to appropriate HME staff.
- Assists in maintaining inventory par levels. Reports reorder requests to supervisor.
- Participates in on-call schedule for after-hours and emergency requests.
- Participates in dispatch responsibilities on a rotation with other Patient Service Technicians.
- Follows department infection control policies concerning safety and universal precautions. Cleans and maintains medical equipment as needed.
Minimum Qualifications:
Qualifications include high school diploma or equivalent required, valid driver’s license. Prior experience in durable medical equipment or related field is preferred.
Through HME Services, patients and caregivers are empowered to deliver care and monitor health conditions in a familiar environment. This reduces the need for frequent hospital visits and helps minimize the stress of ongoing medical appointments.
