Job Summary:
Professionally interviews and schedules patients for outpatient service including preregistration. Coordinates patient schedules to maximize patient and physician satisfaction institution-wide. Communicates patient instructions and directions, physician order requirement, authorization/pre-certification/referral requirement to patients, physician office staff, and other SMHCS personnel. Maintains scheduling and pre-registration accuracy rate per department standards. Creates estimate for patient financial responsibility and collects co-insurance, co-payment, and deductible as indicated. Initiates process to assure the patient meets the hospital financial policies/guidelines for services to be rendered and transfers to appropriate departments for more complex situations.
Required Qualifications:
- Require a minimum of one (1) year of customer service, general administrative, or healthcare experience.
Preferred Qualifications:
- Prefer the ability to analyze problems and offer solutions.
- Prefer the ability to work in a call center environment.
- Prefer effective communication skills, including the ability to handle difficult customer situations.
- Prefer general knowledge of medical insurance and terminology.
- Prefer knowledge of ICD-9/ICD-10 coding and current CPT coding.
Mandatory Education:
HS EQ: High School Diploma, GED or Certificate
Employment Screening Requirements: As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/
