OktoRocket, headquartered in Tennessee, is a comprehensive automotive technology solutions provider specializing in advanced analytics, communications, and service optimization. We transform complex business data into actionable insights while enabling seamless customer communications through our integrated software platform. Our solutions help automotive service businesses optimize their operations, enhance customer relationships, and drive sustainable growth.
We are seeking a Customer Training Specialist to join our growing team in Franklin, TN. This role combines educational expertise with customer service excellence to ensure our clients successfully adopt and maximize the value of our comprehensive software platform. The ideal candidate will deliver engaging training experiences in both individual and group settings, helping our clients become confident, effective users of OktoRocket's solutions.
Key Responsibilities:
Training Delivery and Customer Education:
- Conduct live software training sessions in both 1-on-1 and online class formats for new and existing customers.
- Tailor training approaches to accommodate different learning styles and varying levels of technical proficiency.
- Guide clients through product setup and onboarding to ensure a seamless transition to using OktoRocket's solutions.
- Provide ongoing training support to existing users, helping them discover and leverage advanced features to drive business success.
Content Development and Documentation:
- Create and refine training materials, user guides, and documentation that support customer learning and adoption.
- Develop support resources, tutorials, and best practice guides for both client and internal use.
- Contribute to our knowledge base with straightforward, accessible content that empowers customers to self-serve.
- Stay current on platform updates and new features to ensure training content remains accurate and relevant.
Customer Relationship Management:
- Build strong relationships with clients by providing responsive, patient, and attentive training support that promotes long-term success.
- Work closely with our Customer Success team to identify training needs, adoption challenges, and opportunities for improvement.
- Proactively engage with clients to gather feedback on the effectiveness of training and the usability of products.
- Help our clients build confidence in using the platform to drive operational efficiency and effectiveness.
Continuous Improvement:
- Identify patterns in customer questions and challenges, providing feedback to product and support teams to enhance the customer experience.
- Gather customer insights during training sessions to help improve both the product and training program.
- Work collaboratively with cross-functional teams, including sales, support, and product development, to continuously improve customer adoption and satisfaction.
- Contribute ideas for improving training delivery methods, materials, and overall program effectiveness.
Qualifications:
- Strong communication skills with the ability to explain technical concepts clearly and concisely to users of varying technical backgrounds.
- Comfortable presenting and facilitating learning in both individual and group settings using virtual environments.
- A patient and empathetic approach with a genuine desire to help others succeed.
- Quick learner with the ability to master new software features and functionality independently.
- Highly organized, detail-oriented, and able to manage multiple training sessions and projects simultaneously.
- Experience with video conferencing tools (Zoom, Microsoft Teams, etc.) and screen sharing technologies.
- Proficient in creating training materials and documentation.
- Experience in training, teaching, customer education, or customer-facing roles is a plus.
- Familiarity with the automotive industry or shop management software is a plus.
- Ability to adapt communication style to meet the needs of diverse audiences.
- A proactive and collaborative attitude, with a commitment to customer success and continuous improvement.
Compensation:
$50,000 - $65,000 annually, based on experience.
Location:
This position is on-site in Franklin, TN.
OktoRocket is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Why do you want to work with our team?
Ability to Commute:
- Franklin, TN 37067 (Required)
Work Location: In person
