We are looking for passionate Field Service Technician II, Charging to support commissioning, operation, and maintenance activities across our Energy & Charging portfolio. As a Field Service Technician II, Charging you will provide on-site service for a variety of hardware including EVSE, energy storage, PV, and other distributed energy systems.
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Support the commissioning and maintenance of electric vehicle supply equipment
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Work collaboratively across internal and external stakeholders to ensure Charging Service Operations will meet contractual Service Level Agreements and Rivian benchmarks
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Continuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders’ opportunities for optimization and improvement
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Identify, troubleshoot, and resolve issues impacting Rivian’s energy assets
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Promptly and meticulously documenting all service-related activities within Salesforce and Rivian’s operating systems
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Committed and flexible to travel both in and out of home-market service territory
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Flexibility to work overtime when needed, including rotating weekend/on-call coverage & availability
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Demonstrate Rivian’s brand, mission, and purpose to customers through relevant human skills
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Perform additional responsibilities as assigned
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Additional plant support, including travel, may be required depending on business need
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Ability to properly document repairs completed and in process
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This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.
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High School Diploma, GED, or other recognized high school equivalency credential required; related trade certifications is a plus
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1-2 years of experience as a Technician servicing high, medium, and low voltage system components in the automotive, energy, or related industries
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Familiarity with IoT networking concepts
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Ability to read and understand design schematics, construction documents, and technical repair guides
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Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions
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Proficiency with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.)
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Ability to work in a variety of environments, including, but not limited to:
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Climbing ladders/scaffolds/high-lift equipment
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Outdoors and indoors, night or day, during hot, cold, or inclement weather
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Ability to use hand tools, diagnostic equipment (digital multi-meter, power meter, etc.), laptop/tablet, and smartphone
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Excellent time management skills and ability to coordinate travel and logistics to ensure work is completed within contractual service level agreement periods
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Ability to carry/move tools and equipment up to 60 lbs. unassisted
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Minimum age of 21
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No driving related suspensions or revocation of Driver License (within a 3-5 year period)
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Ability to read and speak fluent English
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No drug or alcohol related driving incidents in the last 3 years
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No more than 1 serious moving violation in the last 3 years
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Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
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Will be subject to continuous Motor Vehicle Record (MVR) monitoring
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Ability to travel up to 90% both locally and across the U.S.
