Where Great Teams Build Great Businesses.
Our company was founded as a response to the undesirable state of the automotive industry and we’ve grown from 3 to more than 10 locations in 5 years! We are a dealership-alternative for automotive repair and maintenance for all makes and models. Our shops are gorgeous and clean, our work environments are positive and collaborative and we consider building relationships with our guests as the number one priority.
We’ve become one of the highest rated and fastest growing automotive repair shops in the DFW Metroplex by refusing to compromise on our core values and dedicating ourselves to our craft since day one. Don't just take our word for it, check out our 5,000+ 5-Star Google reviews.
WE ARE CURRENTLY LOOKING TO FILL THIS ROLE FOR OUR KANSAS CITY LOCATION.
WHY THIS ROLE MATTERS
As the General Manager, you are the driving force behind the success of your store. Your leadership directly influences every aspect of the business—from the experience each customer receives to the performance, engagement, and development of your team. You are responsible for creating an environment where employees are motivated, customers are confident in our service, and the business consistently achieves its goals.
In this role, you will set the standard for excellence by fostering a positive, accountable, and high-performing culture. You will lead by example, inspire your team to deliver exceptional results, and ensure every department operates efficiently and profitably. Your ability to coach, develop, and empower Service Advisors, Technicians, and support staff will play a critical role in building a team that is committed to continuous improvement and outstanding customer service.
As General Manager, you are responsible for:
- Building and maintaining a strong team culture rooted in accountability, integrity, collaboration, and continuous improvement.
- Delivering an exceptional customer experience by ensuring every guest receives honest recommendations, transparent communication, and outstanding service.
- Driving shop performance through operational efficiency, productivity, quality control, and achievement of key performance indicators (KPIs).
- Growing sales and profitability by maximizing opportunities, improving customer retention, monitoring financial performance, and making data-driven decisions.
- Developing future leaders by coaching, mentoring, recognizing achievements, and creating career growth opportunities for your team.
- Maintaining operational excellence by ensuring company processes, safety standards, policies, and best practices are consistently followed.
- Creating a workplace where employees enjoy coming to work, feel supported, and are empowered to succeed both personally and professionally.
LEAD DAILY OPERATIONS
- Run a clean, professional, high-performing repair shop
- Oversee workflow, repair orders, inspections, and vehicle progress
- Ensure efficient production and strong communication throughout the day
- Maintain shop organization, inventory, tools, equipment, and facility standards
- Monitor KPIs, labor performance, payroll, discounts, warranties, and expenses
- Ensure Tekmetric accuracy and operational consistency
DRIVE SALES & PERFORMANCE
You’ll own the numbers and lead the team toward success.
Key Performance Areas:
- Sales growth
- Gross profit
- Car count
- Average repair order (ARO)
- Labor productivity
- Customer satisfaction
- Hours sold
- Maintenance sales
- Effective labor rate
You’ll Also:
- Coach advisors on estimate presentation and communication
- Build customer trust through a strong “Yes Culture”
- Maintain excellent follow-up and communication
- Develop local marketing and community partnerships
BUILD & DEVELOP
A WINNING TEAM
Great shops are built by great leaders.
You’ll:
- Coach, mentor, and develop advisors and technicians
- Conduct daily huddles and one-on-one coaching
- Celebrate wins, milestones, and team achievements
- Hold employees accountable with professionalism and respect
- Foster a positive, high-energy culture focused on growth and teamwork
- Support hiring, onboarding, and employee development
DELIVER AN ELITE CUSTOMER EXPERIENCE
Every vehicle leaves with your seal of approval.
You’ll ensure:
- Thorough inspections
- Clear communication
- Quality repairs
- Professional customer interactions
- Proper warranty explanations
- Fast and professional resolution of customer concerns
WHAT WE’RE LOOKING FOR IDEAL QUALITIES
- Strong leadership presence
- Automotive service management experience
- High accountability and professionalism
- Excellent communication skills
- Sales-minded leadership
- Operational discipline
- Team-building mentality
- Problem-solving ability
- Positive attitude and growth mindset
QUALIFICATIONS
- High school diploma
- 3 years of Automotive repair shop leadership experience preferred
- Strong understanding of shop operations and workflow
- Experience managing KPIs and profitability
- Knowledge of estimates, inspections, labor operations, and customer communication
- Experience with Tekmetric or similar shop management systems preferred
- Valid driver’s license with acceptable driving record
WHAT YOU CAN EXPECT FROM US
- To be given continuous support.
- To be treated with courtesy and respect at all times.
- That you will only be asked to perform work with the utmost ethical considerations.
- That we will supply you with leadership that actively listens and creates opportunities for your career-growth.
- That your work environment will be positive, collaborative, and clean.
- That we provide incentive/bonus plans with targets that are actually attainable.
ADDITIONAL INFORMATION & BENEFITS
- Our multi-million-dollar facilities are furnished with state-of-the-art equipment, software, amenities and resources.
- PPO Medical plans - with the company covering 75% of your medical premium coverage after 12 months of tenure.
- Tenure-based promotions and incentives (i.e. your loyalty pays off!).
- Paid time-off.
- We are closed every weekend!
Too many of us in the automotive field are under-appreciated, disrespected, and sold rainbows and butterflies only to be taken advantage of by companies who simply see you as a replaceable, nameless individual. If you are tired of walking in to a toxic workplace where everyone is out to get the other person, then it’s time you consider working with us.
Job Type: Full-time
Pay: $75,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Work Days:
People with a criminal record are encouraged to apply
Experience:
- Automotive Store Management: 3 years (Required)
License/Certification:
- Driver License (Required)
Work Location: In person
