The Croner Company provides peerless compensation expertise and data for decision-makers at leading and emerging enterprises in entertainment, digital media, technology, philanthropy, and nonprofit services. We are looking for an experience Workplace Operations Administrator to join our team in San Rafael.
The Workplace Operations Administrator supports our Operations team with strong office administration and human resources assistance as well as planning and execution of events and employee experiences. As a key member of our team, this role ensures our office environment and employee- and client-focused events reflect our values of care, connection and quality.
The Workplace Operations Administrator also provides essential administrative and coordination support to our Consulting Team, ensuring efficient scheduling, document preparation, travel planning, meeting coordination and follow-up, all with an unwavering commitment to client service. The Workplace Operations Administrator serves as an administrative resource to our Principal Consultants, demonstrating organizational skills, attention to detail and professional judgment in a client-facing environment.
KEY RESPONSIBILITIES
Office Administration, Events and Experiences
- As directed by the Director of Operations, plans and coordinates employee and client engagement activities, events, and meetings, including managing logistics, scheduling, communications and follow-up activities.
- Supports the Director of Operations' human resources initiatives including recruitment coordination, new employee onboarding, intern programs, and training and ongoing staff development.
- Maintains centralized documentation, templates, timelines and standards to ensure consistency across people and operations processes.
- Provides office operations and upkeep, including supply management, daily setup and light cleanup of common areas, and other general administrative tasks that ensure a well-functioning workplace that reflects the value we place on a beautiful office environment and on hospitality.
- Supports meeting planning and follow-up, including agenda preparation, note-taking, and distribution of summaries.
- Contributes to process improvements, special projects, and cross-team initiatives supporting consulting, survey, and operational functions (e.g., lead cleanup, email research, AI process support).
Consulting Team Support
- Provides direct administrative support to two Principal Consultants / Team Managers and serves as a primary administrative resource for the Consulting Team, including calendar and meeting management, travel coordination, correspondence and workflow support.
- Tracks project leads, active engagements, timelines, deliverables, and deadlines in CRM system, and supports follow-up on client communications, proposals and internal commitments.
- Enters and maintains leads, contacts and RFPs in CRM system.
- Conducts research on prospective clients and prepares background materials to support new business development efforts.
- Prepares, formats and proofs client-facing materials such as proposals, presentations and reports; maintains shared documents, knowledge resources and version control.
- Supports meeting planning and follow-up, including agenda preparation, note-taking, and distribution of summaries.
The Croner Company reserves the right to add to or modify the responsibilities and duties of this position when necessary and appropriate in response to business needs.
QUALIFICATIONS
- 5+ years of relevant administrative or team support experience, ideally in a consulting or professional services environment.
- Strong organizational skills with the ability to manage multiple priorities and shifting deadlines.
- Clear and professional communication, both written and oral, with a high attention to detail.
- Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with customer relationship (CRM) software and/or collaboration tools is a plus.
- Experience in operations, HR support, project coordination, or executive assistance preferred.
- A team-first mindset, with a willingness to take initiative and step in wherever needed.
- Demonstrated dedication to maintaining cleanliness and beauty of a professional office space and contributing to a culture of hospitality.
- Professional judgment, reliability and discretion when supporting leadership and client-facing teams.
- Bachelor’s degree or equivalent experience preferred.
EMPLOYMENT STATUS
- Full-Time, Nonexempt, Hourly
- Occasional overtime may be required, upon approval
- Work location on-site at The Croner Company’s headquarters in San Rafael, CA
- Eligible for full-time benefits
- Occasional travel required
Job Type: Full-time
Pay: $34.13 - $38.46 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Do you currently live in the SF Bay Area within a reasonable commute distance from San Rafael?
Education:
Experience:
- Document Editing and Proofing: 5 years (Required)
- Office Management: 2 years (Required)
Work Location: In person
