Job Purpose:
Provide leadership and support to all members in Receptionist office, liaison for Prescriber(s) and monitor productivity and ensure office functions efficiently.
Qualifications:
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High school diploma or equivalent.
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Office management experience and healthcare technology preferred.
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Psychiatric/Behavioral Health experience preferred.
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Ability to perform basic office needs.
Core Job Duties:
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Manage and monitor activities of Receptionist staff.
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Provide training, coaching and correcting to Receptionist staff when needed.
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Provide problem solving, special request and issue resolution.
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Manage and monitor productivity of Prescriber(s).
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Manage and monitor office supplies and budget.
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Work closely with Clinical Manager using efficient and cost-effective approaches to ensure clinic runs efficiently.
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Manage and conduct Health and Safety drills and inspections.
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Answer phone calls, voicemails, letters and other correspondences appropriately.
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Coordinating a variety of office activities and meetings.
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Acting as first point of call for office related issues and concerns.
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Demonstrate a working knowledge of diagnostic criteria sets for substance use and/or mental disorders.
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Orally communicate information effectively and accurately.
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Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
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Abide by program and agency policies and procedures.
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Other job duties and special projects as assigned.
