About Us
Southern Elite Restorations is a locally owned restoration and general contracting company serving homeowners throughout Metro Atlanta. We specialize in insurance restoration, roofing, mitigation, and residential remodeling.
We're a growing company that values integrity, accountability, professionalism, and hard work. We work closely as a team, hold ourselves to a high standard, and believe in doing things the right way. We're looking for someone who wants to learn, contribute, and grow with us.
This position starts as part-time with the opportunity to grow into a full-time role as the company continues to expand.
Position Overview
The Claims & Operations Assistant supports the Claims & Operations Manager with the day-to-day administrative and operational responsibilities that keep projects moving from initial contact through closeout.
This is a great opportunity for someone who enjoys staying organized, learning new skills, and taking on increasing responsibility. Experience in restoration or insurance is not required. We are looking for the right person and will provide training in areas such as insurance claims, Xactimate (XM8) estimating, CRM management, project coordination, and general contracting operations.
Responsibilities
- Support the Claims & Operations Manager with daily operational and administrative tasks.
- Maintain accurate CRM records, job files, and project documentation.
- Track projects throughout the job lifecycle and follow up on outstanding tasks.
- Assist with insurance claims, estimate preparation, and supplement documentation.
- Receive training in Xactimate (XM8) estimating.
- Assist with customer invoicing, subcontractor invoice processing, and commission administration.
- Maintain subcontractor compliance records, including Certificates of Insurance (COIs) and W-9s.
- Prepare project closeout documentation, warranties, and completion packets.
- Assist with scheduling, customer communication, and project coordination.
- Help document company processes, organize templates, and improve office systems.
Qualifications
We're looking for someone who is:
- Highly organized and detail oriented
- A fast learner who enjoys learning new skills
- Dependable with strong follow through
- Professional with excellent written and verbal communication skills
- Comfortable learning new software and technology
- Able to manage multiple priorities in a fast-paced environment
- Positive, self-motivated, and willing to help wherever needed
Previous experience in an administrative, customer service, office, insurance, construction, or project coordination role is preferred, but not required.
Growth Opportunity
This position is designed for someone who wants to build a career, not just fill a role. As you gain experience and demonstrate success, you'll take on increasing responsibility with the opportunity to transition into a full-time position.
We're not necessarily looking for someone with restoration experience. We're looking for someone who is organized, dependable, eager to learn, and takes pride in doing quality work. If that sounds like you, we'd love to hear from you.
Pay: $20.00 - $30.00 per hour
Application Question(s):
- Are you available to work part-time during normal business hours (Monday–Friday)?
- What is your desired hourly rate of pay?
- Please acknowledge that your responses to the following screening questions will be written in your own words, reflect your own experience, and are not copied or generated entirely by AI or another source.
- Tell us about yourself and why you're interested in this position.
- This position requires managing multiple projects, keeping documentation organized, and ensuring nothing falls through the cracks. Describe the system you use to stay organized.
- .This role requires regular communication with homeowners, subcontractors, insurance companies, and coworkers. How would previous coworkers describe your communication style?
- What type of work environment helps you do your best work?
- If you joined our team, what strengths would you bring, and what skills are you hoping to develop?
Ability to Commute:
- Kennesaw, GA 30144 (Required)
Work Location: In person
