We are hiring motivated, reliable, and professional individuals to join our expanding team as Entry-Level Life Insurance Inbound Call Representatives.
In this role, you will speak with prospective customers who have already expressed interest in life insurance. You will handle incoming calls, learn about each customer's situation, explain available coverage options, and guide qualified applicants through the application and enrollment process.
No previous insurance or sales experience is required. We provide comprehensive training, proven call scripts, ongoing coaching, and continued support to help you develop the skills needed to succeed.
Key Responsibilities
- Answer inbound calls from individuals interested in learning more about life insurance coverage.
- Create a positive and professional experience while building trust and rapport with prospective customers.
- Ask questions to better understand each customer's coverage goals, family situation, health history, and budget.
- Explain available life insurance plans, benefits, and coverage options in simple and understandable terms.
- Help customers evaluate different options based on their individual needs.
- Guide eligible customers through the application and enrollment process.
- Follow up with interested prospects when additional communication is necessary.
- Maintain accurate records of customer conversations, application status, and follow-up activity within the CRM.
- Follow approved call scripts, company procedures, privacy guidelines, and applicable compliance requirements.
- Participate in scheduled training sessions, coaching meetings, and team development activities.
- Maintain expectations for attendance, productivity, customer service, and overall performance.
Qualifications
- No previous life insurance or sales experience is necessary.
- Strong verbal communication and listening skills.
- Comfortable speaking with customers over the phone throughout the workday.
- Dependable, motivated, coachable, and willing to learn.
- Ability to explain information clearly and confidently.
- Comfortable working in a structured, performance-focused environment.
- Basic computer, typing, and data-entry skills.
- Ability to follow established processes, scripts, and company systems.
- An active life insurance license is a plus but is not required at the time of application.
Who We Are Looking For
We are looking for individuals who are confident, energetic, professional, and dependable. Successful team members enjoy communicating with people, respond well to coaching, and are willing to continuously improve their skills.
Candidates should be able to maintain a professional attitude, treat every customer with respect, and consistently follow the training and processes provided by the company.
Training and Support
New team members receive structured training designed to prepare them for customer conversations and the life insurance enrollment process.
Training includes:
- Life insurance fundamentals and common terminology
- Identifying customer needs and coverage goals
- Handling inbound customer inquiries
- Presenting life insurance products and benefits
- Guiding customers through applications and enrollment
- Using the company CRM and internal systems
- Professional phone communication techniques
- Call structure and sales fundamentals
- Customer privacy and compliance requirements
Work Environment
This is a phone-based position involving frequent customer conversations, computer use, CRM documentation, and ongoing participation in training and coaching.
Team members are expected to remain organized, focused, productive, and professional throughout the workday while managing customer interactions in a structured team environment.
How to Apply
Submit your resume through Indeed to be considered for the position. Qualified applicants will be contacted to discuss the opportunity and schedule an interview.
Pay: $70,000.00 - $100,000.00 per year
Work Location: In person
