Job Summary:
Provide customer service and sales support to Epic Retailers and Manufacturers, focused on processing orders, maintaining data integrity, and effectively communicating and collaborating internally and externally.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:
- Customer Orders & Support
- Sales Administration Support
- Reporting & Recordkeeping
- Other Administrative Duties
Core Functions:
Customer Order & Support
- Receive orders via email or EDI to be entered into AFS Telus system for processing.
- Process customer orders and finalize purchase orders.
- Communicate with clients as necessary to ensure accurate and timely delivery of orders.
- Validate customer, pricing, and promotional data during order entry process.
- Provide purchase order information to Epic accounting team as requested.
- Manage, process, and reconcile claims and deductions in a timely manner to keep clients trade financial statements current.
- Track and inform customers of item forecasts for upcoming promotions.
Sales Administration & Support
- Maintain Promotional Allowance Planner data integrity
- Enter Promotional Allowances into both customer and vendor proprietary systems
- Process paperwork for new items in various proprietary systems
- Submit check requests for vendors.
Reporting & Recordkeeping
- Maintain AFS Telus database relating to pricing, promotions, etc.
- Maintain accurate data specific to order revisions, order date changes, product shortages, or other items relating to the life cycle of a purchase order.
- Create ad hoc sales reports, as needed to support the business.
- Maintain SharePoint Database of customer and sales records for business use.
Other Administrative Duties
- Timely communication requirements including email and telephone.
- Act as a liaison between vendors and buyers.
- Attend and participate in all scheduled company meetings.
- Other duties as required.
Education and Experience:
- High school diploma or equivalent required.
- 1-3 years of Customer Service experience required.
- 2+ years of experience in retail (food & beverage specific) or food brokerage industry.
Physical Requirements:
- Prolonged periods of sitting – 80% of the time.
- Ability to change positions between sitting, squatting, standing and kneeling on an occasional basis.
- Occasional lifting and moving up to 10 pounds from one location to another, sometimes several feet away from each other.
- Regular use of hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.
- Specific vision abilities required by this job include close vision and ability to see objects, information on computer screens, and/or view written information, from distances of 20-40 feet.
- The employee frequently is required to communicate with co-workers and/or customers and must be able to accurately exchange information.
Tools and Equipment:
- Regular operation of computers and technological tools.
- Microsoft Office Suite
- AFS Telus
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
