We are currently looking for a Full Time Clinic Coordinator to join our Residential Treatment Section team located at the Nittak Himitta Womens and Childrens Recovery Center working 8 a.m. to 5 p.m.
Summary:
Functions as a member of an interdisciplinary team to provide care coordination for potential and actual residents of the facility. The Clinic Coordinator is responsible for the screening/intake/referral process and specific administrative support activities within the facility. Serves as direct point of contact assuring that all required recording, documentation, and tracking are processed responsively, and assessments, intakes, and referrals are processed in a timely manner and in accordance with admittance protocol and procedures. Assists program clinicians and Recovery Specialists in the facilitation of consumer orientation of the program. Assists in and performs planning, coordination and supervision of comprehensive activities program and events, including planning, scheduling and implementing recreational, daily living skills, cultural, health and wellness, arts, physical, and spiritual activities for residents.
Responsibilities:
- Receives and processes all incoming referrals
- Collects consumer information for screening/assessment and effectively communicate with program staff regarding referral/placement needs
- Ensures all pre-admission requirements are fulfilled prior to scheduling clinical assessments with clinicians. Coordinate appointment schedules with clinicians and legal guardian/consumer
- Administers approved screening and/or assessments as determined by clinical staff
- Provides program orientation to consumers and their families
- Assists in the coordination and completion of professionally directed psycho-educational group services for consumers and their family members under the direction of the Program Manager/licensed clinician
- Assists in consumer discharge process as appropriate
- Prepares narrative and statistical information monthly as required or upon request of leadership
- Connects consumers with resources including, but not limited to, supportive services to supplement treatment and counseling as well as higher or lower levels of care and assist them in securing appointments with support services and agencies, as needed
- Plans, evaluates and coordinates classes and activities including arranging for facilitators, scheduling facilities, and scheduling outings
- In collaboration with program manager, formulates and organizes program plans and schedules for special events and seasonal activities
- May accompany consumer on outings or appointments
- Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
- Performs all other duties as assigned
Competencies:
Essential:
- Ability to work effectively in a stressful environment or situation
- Ability to recognize, interpret, and regulate your own emotions, and understand those of other people
- Ability to use a trauma-informed approach with individuals, which promotes environments of healing and recovery
- Demonstrates and prioritizes personal well-being and utilize available resources as needed to support others effectively
- Ability to practice appropriate boundaries including no social media contacts with present or former individuals served
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Ability to maintain a high level of confidentiality in all matters
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Must have empathetic understanding of common social problems (i.e., addictions, mental health problems, domestic violence, sexual assault, etc.)
- Knowledge and understanding of First American populations
- Must be proficient in the use of electronic health record keeping systems
- Knowledge of cycle of abuse domestic, substance, mental, etc
- Ability to remain calm under stress
- Ability to plan, organize and follow through on assignments
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Skills:
Essential:
- Intermediate computer skills
- Intermediate skill using Microsoft Office products
- Excellent Phone Skills
- Demonstrates strong self-management skills, including maintaining a healthy work life balance to ensure quality customer service
Experience:
Nonessential:
- 1 year directly related experience
Education:
Essential:
- High School, GED or Equivalent
Nonessential:
- Bachelors Degree in directly related field
Credentials:
Essential:
- Pass general background check
- Standard Driver's License
- Certified Case Manager (CCM)
Essential:
- If applicable, must have had one year of sobriety and no charges or arrests related to substance abuse within two years
- Must be willing to obtain Certified Case Manager (CCM) if not already certified
Working Conditions:
Essential:
- Works in a residential treatment facility
- Mix of office/non-office settings
- May be required to de-escalate argumentative, hostile or similar situations
- May be required to assist individuals who are under the influence
- Sometimes bend, kneel, stoop, push, reach
- Sometimes lift and or carry up to 25 lbs
- Sitting up to 100% of shift
- Standing up to 50% of shift
- Walking up to 50% of shift
- Pass pre-employment drug test
- Must not have charges or arrests for substance abuse related offenses within the past two years
- Visual acuity for detail, distance, color, depth perception
- May be required to assist individuals with unmanaged emotions
- If applicable, must have at least one year of sobriety
Training
- It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
- To enhance the overall quality of life of the Chickasaw people.
Vision:
- To be a nation of successful and united people with a strong cultural identity.
Core Values:
- The Chickasaw People
- Cultural Identity
- Servant Leadership
- Selflessness
- Can Do Attitude
- Perseverance
- Stewardship
- Trust and Respect
- Loyalty
- Honesty and Integrity
- Teamwork
